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Old 11-13-06, 10:29 AM   #7 (Link)
 
CowboysHOF
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Re: Does Radio Shack Hate Their Customers?


I disagree with your assertion. RadioShack has one of the most liberal return policies around. I've returned items many times without a receipt, and other than having to accept the lowest recent price for the item if it was previously on sale (the downside of not having a receipt), I've always received satisfaction. If the item you were trying to return wasn't in the POS system, that must mean it hasn't been sold for a long time. It has nothing to do with where you made the purchase unless you bought it at a franchise store and was trying to return it to a company store (franchise stores are independent businesses and may stock products not carried by company owned RadioShack stores). However, if it was RadioShack branded, that's unlikely to be the problem. Even if you had a receipt, waiting six months to return it falls outside the company's return policy, although if it were still in stock I bet the store would have made the return. That's because RadioShack does want a reputation as being customer friendly. To me the question is about what's reasonable? If you bought a winter coat at Wal-Mart in December and tried to return it in June, with or without a receipt, what do you think they would say?


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