| Re: Looking For Sunfire Cinema Grand Service Manual
I can confirm the difficulty of dealing with UPS. We regualarly get extra charges on our account and have to call them, dispute them and threaten to cut them off. When we have had claims for damages, they routinely deny the claim, again, until we ***** loud enough then they pay. Anytime we ship anything of value, we double box it. They have even managed to damage a unit double boxed. As you pointed out, the others are not necessarily any better. We get FedEX shipments with damage as well. All I can recommend is to over box and pad equipment that has to be shipped.
Kudos to Sunfire on the excellent support.
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