Happy New Year everyone!
DSP1124P ***defective*** MIDI firmware fix update:
I'm sorry I wasn't able to test and confirm the ver1.4 fix over the holidays - We're still waiting for EPROMs from hobbyroms.com (Christmas mail delays). Those are burned with the ver1.4 "Pre-release" that somehow came from Behringer Engineering. We have three defective Behringer DSP1124Ps waiting for EPROMs. Which ever one's arrive first, I'll pop them in and let you know the results.
The alternative is to pester Behringer Support USA. Eventually they *might* agree to provide you with a replacement EPROM for your DSP1124P. But not likely unless you produce sales receipt and not without telling you that you are "...not using the product as intended". Oddly, I didn't get this far until after sending an eMail directly to the Behringer press release email address in Germany. And I must correct their assumption that I have been "understanding" at all - Actually I'm pretty ****** at their lousy attitude of denial.
Pretty disgusting yet this is still progress of a sort.
Below is Behringer's response to my plea for help in dealing with all these defective DSP1124Ps we have been finding. Yea! They'll send my an EPROM. But what about everyone else? What about all those other defective DSP1124Ps out there. Well, folks, it appears they don't give a *** if everybody wastes their time re-discovering the same bug...
So, you can venture to give "Chris" a call. But, IMHO, ordering EPROMS from hobbyroms.com is probably the fastest route to getting your DSP1124P fixed. It is cheap and likely the easiest path for most anyone.
Quote:
...thank you for contacting BEHRINGER USA.
Our technical support and service teams are in the process of sourcing a
replacement EPROM to have burned for you with an updated version of the
DSP1124P firmware which was just released in order to address the MIDI
data bit issue you have been reporting with your DSP1124P. Because we do
not have the facilities to burn EPROMS on premises here in our office,
we are having this service performed at a regional service center, which
necessarily adds a week or more delay to have the actual EPROM itself
source, then burned with the new firmware version at the service center
facility, and then shipped. We thank you in advance for your
understanding as we work to obtain this update EPROM for you.
If you have additional issues or concerns regarding the DSP1124P please
don't hesitate to let me know. I'm also more than happy to pass on any
comments you may have on this or any other BEHRINGER product to the
appropriate parties at BEHRINGER on your behalf if you do not feel that
your concerns are being adequately addressed by BEHRINGER USA technical
support personnel.
ROY, Chris
Technical Support Administrator
Customer Service
BEHRINGER USA Inc.
Tel: +1 425 672 0816 ext 146
Fax: +1 425 673 7647
Email: SERVUSA@behringer.com
Web: www.behringer.com
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