Home Theater Systems - Electronics and Forum - HomeTheaterShack - View Single Post - Repair policies
Thread: Repair policies
View Single Post
Old 08-01-07, 06:55 AM   #1 (Link)
 
lcaillo
Shack Service Mod
Platinum Supporter
Alias: Leonard Caillouet
Loc: Gainesville, FL, USA
lcaillo's Avatar
User: #328
Since: May 2006
Posts: 1,852
lcaillo is offline
Repair policies


This is an article that I was pointed to on a listserve for technicians. It is a good read for those getting ready to buy a new set. It points out information that has become common knowledge to techs, and a large reason for the demise of many shops and anger of many consumers. The rest of the story is that even some of the name brand companies are not supporting some products or are only supporting them for board level repair. I have a Magnavox 26" LCD in the shop right now that Philips supplies no parts for at all.

We see sets all the time for which we simply cannot get the parts, and are very hard to fix if the problem is a generic part, because we can't get schematics or any other service literature. Others are essentially unrepairable because of the cost of parts. A recent conversation on the matter with a sales rep form one of the companies that has been best about support over the years, Mitsubishi, resulted in him telling me that we should simply sell everyone an extended warranty. Others may be faced with outrageous repair costs.

http://hdguru.com/?p=107


"It is better to debate a question without settling it than to settle a question without debating it."
-Joseph Joubert

Raise the bar.

Forum Rules Reply With Quote