[lcaillo]

Circuit City is not much different than any other large chain retailer with regard to having salespeople who are young, inexperienced and lack customer service skills. I suggest that you escalate the issue to management and be patient. I also suggest that no matter where you buy, you reas the fine print and don't take any salesperson's word as gospel. My experience with Circuit City, who is a competitor, BTW, is that they are no worse in this regard than Best Buy, Sears, or many others. If you want good service, deal with a dealer who has a reputation for service and trained staff. If you deal with box movers, be wary.

I have been selling and repairing DLP products for several years now, and have yet to see any dead pixels on a single unit. I would wonder about what you are seeing.