Quote:
<^..^>Smokey Joe wrote:
 It may well be a dust blob, you also say "Refurbished", what was refurbished?, anywhooo I would still contact the company you purchased the projector from first for the very reason opening the box may indeed void the warranty or further claims if needed.
By contacting the company you cover yourself, log the date and time and any person you speak too or email. You will probably find they will advise service at a resgistered service agent(A bit of telephone book work might find a local brand specific service agent that you could suggest).
Use the warranty to your advantage whilst you still have it, thats what it is for anyway. |
I agree 100% with Smokey, exhaust your resources before trying to repair it yourself. If it is indeed a factory refurbished unit, I have some experience that may put you at ease.
My Sharp was a factory refurbished unit and originally was $3000. Of course I didn't pick it up for that price, I paid $600 including tax and shipping. It had a green 'blob', that's exactly how I described it. It was in the lower corner just in the letter box area. All in all it wasn't that big but since I just bought the projector I kind of expected a factory refurbished unit to be like new.
I called the place I bought it from and yes, they had me call Sharp, but confirmed it was under a refurbish warranty (one year) and said to call Sharp to get it looked at. Sharp had me take it to a local shop. The shop said the cost of repair was beyond what they were authorized to do. I start feeling like I was had, but another call to Sharp and they gave me an RMA number to send it to them. Then ended up replacing the optic block and $1500 worth of parts and sent it back to me. It now works flawlessly. Turn around time was surprising fast too, they had it a couple of weeks and it was back up on my ceiling.
So don't do anything that may void your warranty and do make sure to call the place you bought it from and the company that makes it. Worse case if you don't have a refurbish warranty, they usually can look up the unit serial number and confirm if it is a warranty item.