| Done with Best Buy
I'm done with Best Buy.
I got a Best Buy gift card. So I ordered some stuff online They sent the wrong stuff and included no shipping reciept or return label. So I called the store and they said they'd take care of it. Cool. So I go out to nearest Best Buy and they then decide that no, I can't return / exchange what I got because what is in my hand isn't what is on the e-mail reciept. No kidding - that's why I'm there! They tell me this happens all the time and I can take care of it by mail. I mention I got no shipping label. No problem they say, just call the number.
I'm PO'd so the wife calls the customer service for me, then gets put on hold for 20 minutes. They connect her to the wrong office, then transfer her - with another 30 minute hold wait. So now I've had a 45 minute car trip and almost an hour on hold AND I'VE STILL GOTTEN NO SATISFACTION. If they bother to answer their phone I'm betting they will still stick me for shipping on an error that was their fault, not mine.
I'm going to get this order taken care of and NEVER GO THERE AGAIN except maybe to try out stuff that I intend to buy elsewhere. With all the other options available the small amount of convenience of having one kind of nearby isn't worth the horrible, confused and borderline insulting customer service.
|