[teamsimple]

Jan. 19, 2008

Today marks 30 days since our Mitsubishi WD-52825 HDTV was picked up by the
factory authorized service representatives to be serviced for the fourth
time since we purchased from Tweeters Home Entertainment Group for $3,899.99
on 4/6/2005.

Sold as the "top of the line model" the television came without the proper
software to allow the DVR to work with the set and the TV Guide on Screen.
Within 10 days of install by Tweeters the picture failed. The Tweeters
representative said it was the cable provider and we had the cable card
replaced. Since that date we have had 11 cable cards and three cable boxes
installed in the TV. On 10/19/2005 the factory representative came with a
complete light engine to service the set. Because of the 10 plus days the TV
was out of service I had contacted Mitsubishi and found out that there was a
software upgrade that would "resolve" the problem. It was sent to me and I
installed it prior to the service and it brought the picture back to life.

Never did Mitsubishi or Tweeters let us know that there were multiple
software upgrades released over the two years since our purchase of the television to address problems with the product. None of the upgrades have resolved our problems.

When the service representative came for the third visit November 16th of
this past year, the set had not been working for over a week. It is now 60
plus days without a set even though we purchased the Tweeter Factory Service
Extended Warranty. The service representative came back the second week of
December with several parts which he installed and the HDTV would not power
up. This was the first time that the cabinet was completely disassembled and
the tech stated that there were wires that were severed on a cable that
looked like it came from the factory defective and " he was surprised that
the set had functioned at all from the beginning." He also stated that this
was a part that was not in the Mitsubishi parts bin and he would try to get it
as soon as possible.

We believe that we are covered or should be covered by Mitsubishi for this
factory defect. We believe (see attached) that Tweeter should under their
extended warranty provide us with a new set. Mitsubishi has been of no
help at all yet their outsourcing call center folks have impeccable English.
We have not heard back from Tweeters, as stated at the beginning of this
letter, in 30 days.

Should not "Mitsubishi THE LEADER IN TELEVISION TECHNOLOGY FOR MORE THAN 25
YEARS" stand behind their product and correct the problem and should not
Tweeter honor the terms of the Extended Warranty?

Please facilitate this request and please help us. We are not asking for
anything that was not contracted, agreed upon, paid for or covered under law.