[lcaillo]

The product was not defective. The software was revised to make the sets more tolerant of guide and cablecard systems that did not and in many cases still do not adhere to the industry's aggreed upon standards for their operation. The cable and programming operators have been quite uncooperative in these systems, to the point that they have been virtually given up on by the major TV makers. We sold any of these sets and have had only a couple of problems, though it did take Cox here months to figure out that they were running the wrong SA software for cablecard. It took Mitsubishi sending someone to Atlanta to help them figure it out.

While Mitsubishi customer service has degraded somewhat recently, they continue to provide some of the best support and have offered to replace sets for which parts have not been available in a reasonable amount of time for our clients. It takes a responsible dealer or servicer to intervene on the part of the consumer sometimes, so you need to be putting some pressure on Tweeter.

I suggest that you stop focusing on problems and take a more constructive approach to gaining a solution. Recriminations and complaining are no substitute for facts. You need to document everything and pay attention to details.