[SteveB]

I got a couple of emails from them today too. This story about the package coming back to then damaged is as believable as all the other stories they've told me.
1st one:
You were already issued the refund. As far as the bad press, for every one
customer who leaves with a bad experience, we have 50 customers who are
happy. We deal with a lot of contractors with strict deadlines and these
are the customers who are harder to satisfy. If we were to stock every item
and avoid special ordering and delays, then we certainly could not offer low
prices. We'd rather eliminate dead inventory and be as price competitive
as possible.

According to my bank, I called them today, no refund has been issued.

An exert from the 2nd mail:

This refund was done on our behalf once we traced the defective UPS speaker
using the serial #.

They sent me a jpg image of a screen capture showing the refund issued on 3/4 but again it hasn't gotten to my bank yet. Maybe I should give them the benefit of the doubt and allow some processing time but it's funny that a credit wouldn't hit the same day it's issued. I know that when I use my Visa the charge hits the day I use it.
I was never given the shipping/tracking info on the speaker they say they shipped a week ago and returned damaged. The only tracking number they sent me was for a package that was never picked up by UPS.
Glad it worked out for you Las. I'm assuming your CC wasn't charged?