Policy Stuff Part II

[Kevin Haskins]

Subwoofer Returns –

While we do not guarantee the suitability of a specific speaker to a specific application we provide a period of 30 days from the date of invoice in which the customer may return the product.
All refunds require at least 14 working days for processing. This does not include holidays or weekends. Do not contact customer service unless your return has taken longer than 21 working days from the date of it’s arrival at DIYCable.

The following conditions apply to full refunds:

• The speaker must be in the new condition. This includes no mounting marks or scratches, no solder on the connectors, no sealing caulk, dirt, sawdust, or other debris. Speakers showing mounting marks or other indications of use will be evaluated and a restocking fee, starting at 25%, deducted from the refund amount. In extreme cases, no refund or credit may be offered. Our intention is not to offend or punish people returning product. The bottom line is that if we cannot resell the product as new, we cannot offer you a full refund. If we have to sell the product as b-stock or determine that it doesn’t meet our standards for resale even as a b-stock product, the customer will not receive a refund.
  
• Product must be returned in all original cartons, outer shipping cartons, and boxes. This packaging includes all internal plastic bags or printed manuals. The product must be in NEW condition returned in ORIGINAL packaging.
  
• Package the product to protect it from damage in route to DIYCable. Insure the package for the value of the product. In the event the returned package is damaged in route to DIYCable due to insufficient packaging, the customer is responsible to file the claim with the shipper.

Damaged Product
Speaker Defects occur even in the most expensive of speakers from the most respected companies. Contact DIYCable immediately if you suspect you have received a defective product. Products that have obvious defects will be replaced at our cost or we will arrange for a credit based upon the customer’s preference.
There are times when a customer may suspect a defect that is not obvious. Unless there is an obvious defect (broken part, missing components etc.) we reserve the right to inspect and test the transducer to confirm that it is in fact defective. Often, a mounting problem, or a system problem can appear like a defective transducer (clipping, popping or rubbing caused by obstruction hitting the cone or suspension components). If there is some doubt concerning the integrity of the product, we encourage the consumer to work with our technical support to troubleshoot the problem, avoiding costly shipping and replacement of parts that may not be defective. Customers are ultimately responsible for troubleshooting the problem. Our technical support will do the best they can to help but we are at a decided disadvantage by being at a remote location. Email and phone calls are not as effective as having the product in your hands to test. In the end, the customer is SOLELY responsible for system problems related to the use of the transducer or any damage caused to the system.
Parts returned will be tested for rub/buzz and T/S parameters to verify the integrity of the transducer. If the transducer is determined to be non-defective, the product will be treated as a returned new part with the same conditions outlined above in the Subwoofer Returns section, including restocking fees for cosmetic damage, non-payment of shipping charges and requirements for all original packaging.

All returned products require at least 14 working days for processing!

DAMAGED MERCHANDISE RETURNS

Contact DIYCable within 5-days of receipt. Carriers will not permit claims after 5 days. We will file a Damage Inspection Claim which results in a carrier follow-up to inspect your package. Retain all boxes, labels, and packing materials until the claim ha s been approved. We will proceed with a replacement shipment once the carrier notifies us of claim approval. Note: Truck freight shipment damage must be reported directly to freight carrier.

All Returns should be shipped pre-paid to:

DIYCable
175 South Bay View Ave. Unit 23
Port Angeles, WA 98362
360-452-9373