Comcast fires employee caught sleeping on camera

[Tommy]

Monday, June 26, 2006; 5:19 PM

NEW YORK (Reuters) - Cable operator Comcast Corp. (CMCSA.O) said on Monday it fired an employee who was caught on camera sleeping on a customer's couch after the video clip was shared all over the Web.

The Comcast technician was at customer Brian Finkelstein's home when he fell asleep after spending an hour on the phone waiting for his own company's customer service, the Comcast subscriber said.

Finkelstein filmed the operative sleeping, edited and set the video to the Eels pop song "I Need Some Sleep," and shared the 58-second footage on popular online video site YouTube.com.

Titled "A Comcast Technician Sleeping On My Couch," more than 300,000 people have viewed the video since it was posted last Tuesday.

The video is also interspersed with captions complaining about Comcast's customer service.
Comcast said it has fired the employee and apologized to Finkelstein, of Washington, D.C., for the "unsatisfactory customer experience."

"We obviously do not condone what was represented in the video," the cable operator, which has over 21 million subscribers in the United States, said in a statement.

Link to original article:
http://www.washingtonpost.com/wp-dyn...062600892.html

[Phil M]

They fired the wrong guy.
I don't want to criticise, but I'm deleriously happy since migrating from Comcast to Dish.

[Sonnie]

lol... that is too funny! Falling asleep while holding on the phone with his own company. I'd say there are several that need to be fired besides the tech.

[Tommy]

Ya I would say the customer service need to be looked at not the employee on hold for an hour

[JimP]

Tommy wrote:

Ya I would say the customer service need to be looked at not the employee on hold for an hour

My thoughts exactly. If Comcast funded proper customer service, the installer wouldn't have been on the line long enough to fall asleep. Of course the rest of the story is that bills would have to be increased for the extra cost. You didn't really think they'd take it out of their profits, did you?