Ok, where do I start? I have had an itch to get a new receiver lately and decided to go with an Onkyo based on the good things I have heard from a large portion of our forum population. I decided on the TX-NR1007 because I also wanted the Audyssey XT and the Pandora application as well as the 9.2 as I have recently upgraded to 7.2 from 5.2 and wanted to be able to zone another area of the house for stereo sound and I also intend to get an XPA-3 to run the fronts and really felt that this was the unit to pull off what I am looking to do.
I ended up buying a factory refurbished unit from accessories4less.com for $669 which I thought was a great deal. I even sprung for the 2nd day shipping to have it by the holiday weekend. I received the unit on Wednesday and jumped right in and began replacing my Pioneer Elite. It took me a bit to get everything changed out and the Onkyo in place. Once completed, I immediately ran the Audyssey XT through all 8 positions. Finally it was time to start testing some media, and that's when it all when south.
Using my PS3, I first put in How to Train Your Dragon Blu-Ray and was almost instantly hit with a series of audio drops. My first response was to change the movie and try another. Next I tried The Expendables and was again hit with the same issue. Now it was time to put on my troubleshooting hat. The first thing I did was try it on a different player so I put The Expendables in my Panasonic BD80K and had the same results. I used four different HDMI ports and a different HDMI cable each time and still the results were the same.
To the internet it is! I started reading on line and found that this is actually not an uncommon thing for this model. I mean, it's no Red Ring of Death, but it isn't uncommon either. There was even a document put out explaining the issue HERE. I did some other troubleshooting such as changing impedance, updating the firmware, factory reset, and a few other tweaks yet nothing seems to work. There was a suggestion to change the delivery to PCM from Bitstream which I have not tried yet, but I will as soon as everyone wakes up.
I sent a message for Return/Exchange to accessories4less.com but have not heard from them yet nor do I expect to hear from them until after the holiday. I find it a little dis-heartning to think that this was a factory refurbished unit yet, it still has the issue. To me it looks like Onkyo cleaned it up and re-boxed it and sent it out without putting it on the bench and testing and verifying. This wouldn't be so bad had I not already sold my old receiver, but I did so there's another lesson to learn on this one. Oh well, I will keep you guys posted and please send any suggestions you can think of.
UPDATE
I went ahead and tested via PCM vs Bitstream and can confirm that the problem does go away so, whatever is causing the issue appears to be related to decoding of the signal.
UPDATE #2
Alright, well here is the latest. The awesome team at accessories4less.com (Mark and Larry) not only took care of me, but actually cross shipped the 3007 with 2 day shipping so I would have it for this weekend. These guys are all about the customer service and are a first class company and a real pleasure to work with.
I'll post the 3007 results once it gets here and I get it setup.
I ended up buying a factory refurbished unit from accessories4less.com for $669 which I thought was a great deal. I even sprung for the 2nd day shipping to have it by the holiday weekend. I received the unit on Wednesday and jumped right in and began replacing my Pioneer Elite. It took me a bit to get everything changed out and the Onkyo in place. Once completed, I immediately ran the Audyssey XT through all 8 positions. Finally it was time to start testing some media, and that's when it all when south.
Using my PS3, I first put in How to Train Your Dragon Blu-Ray and was almost instantly hit with a series of audio drops. My first response was to change the movie and try another. Next I tried The Expendables and was again hit with the same issue. Now it was time to put on my troubleshooting hat. The first thing I did was try it on a different player so I put The Expendables in my Panasonic BD80K and had the same results. I used four different HDMI ports and a different HDMI cable each time and still the results were the same.
To the internet it is! I started reading on line and found that this is actually not an uncommon thing for this model. I mean, it's no Red Ring of Death, but it isn't uncommon either. There was even a document put out explaining the issue HERE. I did some other troubleshooting such as changing impedance, updating the firmware, factory reset, and a few other tweaks yet nothing seems to work. There was a suggestion to change the delivery to PCM from Bitstream which I have not tried yet, but I will as soon as everyone wakes up.
I sent a message for Return/Exchange to accessories4less.com but have not heard from them yet nor do I expect to hear from them until after the holiday. I find it a little dis-heartning to think that this was a factory refurbished unit yet, it still has the issue. To me it looks like Onkyo cleaned it up and re-boxed it and sent it out without putting it on the bench and testing and verifying. This wouldn't be so bad had I not already sold my old receiver, but I did so there's another lesson to learn on this one. Oh well, I will keep you guys posted and please send any suggestions you can think of.
UPDATE
I went ahead and tested via PCM vs Bitstream and can confirm that the problem does go away so, whatever is causing the issue appears to be related to decoding of the signal.
UPDATE #2
Alright, well here is the latest. The awesome team at accessories4less.com (Mark and Larry) not only took care of me, but actually cross shipped the 3007 with 2 day shipping so I would have it for this weekend. These guys are all about the customer service and are a first class company and a real pleasure to work with.
I'll post the 3007 results once it gets here and I get it setup.