Sherwood/Newcastle R-972 Official Thread - Page 75 - Home Theater Forum and Systems - HomeTheaterShack.com

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post #741 of 944 Old 05-17-13, 11:19 PM
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Re: Sherwood/Newcastle R-972 Official Thread

The R-972 is able to create the best sound-field I have ever heard in my HT. I bought mine used on another forum. About three weeks ago it stopped producing audio from all inputs except Ext/in. I have made a few calls to Sherwood but have only talked to a tech once and all he said was to reset it. I tried that many times. It is now a fifty pound paperweight since the warranty is not transferable. I have had all other brands of AVRs and this is the first one that has just quit. As much as it pains me I am not willing to throw away another chunk of cash so, so long Sherwood. Good luck to you all, and happy listening.

In Both Main HT Living Room HT
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Mitsubishi ~ Samsung ~ Panasonic ~ Pioneer ~ Oppo ~ Marantz ~ Toshiba
SOUND
Polk ~ Klipsch ~ Sherwood/Newcastle ~ Pro-Ject ~ Def Tech ~ B&W ~ Klipsch ~ Infinity ~ Yamaha
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post #742 of 944 Old 05-18-13, 12:39 AM
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Re: Sherwood/Newcastle R-972 Official Thread

bguzman the Sherwood is an awesome AVR. I'm not sure you should give up on it just yet. A friend of mine went thru three of the same model Onkyo's before he gave up on them. So, all AVR's makes can have their problems. Some suggestions:

1) Contact Stereo_Jeff over at AVS. I think he used to work for Sherwood and could probably give you some suggestions.

2) If the unit is under 3 years old you, ask the guy you bought it from if you can send it in for repair under his name.

3) Re-install the latest firmware version. 1.47 I think? Contact Sherwood to get it.

4) Post your concerns at AVS. There are many, many R-972 owners there that might have some advice.

See: http://www.avsforum.com/t/1179978/sh...72-user-thread
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post #743 of 944 Old 05-18-13, 10:49 AM
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Re: Sherwood/Newcastle R-972 Official Thread

Quote:
islandman2020 wrote: View Post
bguzman the Sherwood is an awesome AVR. I'm not sure you should give up on it just yet. A friend of mine went thru three of the same model Onkyo's before he gave up on them. So, all AVR's makes can have their problems. Some suggestions:

1) Contact Stereo_Jeff over at AVS. I think he used to work for Sherwood and could probably give you some suggestions.

2) If the unit is under 3 years old you, ask the guy you bought it from if you can send it in for repair under his name.

3) Re-install the latest firmware version. 1.47 I think? Contact Sherwood to get it.

4) Post your concerns at AVS. There are many, many R-972 owners there that might have some advice.

See: http://www.avsforum.com/t/1179978/sh...72-user-thread
I have already done all of those things and this is where I am.

In Both Main HT Living Room HT
SIGHT
Mitsubishi ~ Samsung ~ Panasonic ~ Pioneer ~ Oppo ~ Marantz ~ Toshiba
SOUND
Polk ~ Klipsch ~ Sherwood/Newcastle ~ Pro-Ject ~ Def Tech ~ B&W ~ Klipsch ~ Infinity ~ Yamaha
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post #744 of 944 Old 05-18-13, 11:09 AM Thread Starter
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Re: Sherwood/Newcastle R-972 Official Thread

Thats the big downside of buying used, you never know what the previous owner did to it. Im sorry for the issues your having but dont blame Sherwood for this.

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

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post #745 of 944 Old 05-18-13, 11:41 AM
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Re: Sherwood/Newcastle R-972 Official Thread

All of the forums with threads covering the R-972 are full of the pitfalls of this AVR. I knew I was rolling the dice and am not "blaming" anyone or thing. If I can somehow get it repaired by Sherwood I would still be ahead, I'm just not betting on Sherwood that's all.

In Both Main HT Living Room HT
SIGHT
Mitsubishi ~ Samsung ~ Panasonic ~ Pioneer ~ Oppo ~ Marantz ~ Toshiba
SOUND
Polk ~ Klipsch ~ Sherwood/Newcastle ~ Pro-Ject ~ Def Tech ~ B&W ~ Klipsch ~ Infinity ~ Yamaha
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post #746 of 944 Old 05-18-13, 02:10 PM
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Re: Sherwood/Newcastle R-972 Official Thread

I would call Sherwood. They are about 350mi from you. Maybe shipping would not be that bad if you sent it to them for repair. Also, see if they have an authorized repair center that is closer to you.
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post #747 of 944 Old 05-18-13, 02:48 PM Thread Starter
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Re: Sherwood/Newcastle R-972 Official Thread

The problem is that the warranty is not transferable so Sherwood is not obligated to do anything. It would most likely be at his cost.

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

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post #748 of 944 Old 05-18-13, 03:17 PM
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Re: Sherwood/Newcastle R-972 Official Thread

Sorry to hear about your 972 bguzman.

I would at least check and see how much it would cost to at least take a look at it and an estimate for the cost of repair. One of my 972's is a refurb and it has worked great for over 6 months now.

All brands have there problems, there is someone on the AVS with a second bum Denon 4520. There was also the problems with the 08 series from Onkyo that I was affected with as well as it seems everyone.

I can understand your frustrations though and wish you good luck in the future.

I am crossing my fingers for the both of us that another major brand comes out with Trinnov at a reasonable price. Till then I will be crossing my fingers for my 2 972's as I don't want to switch to anything else.

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post #749 of 944 Old 05-18-13, 07:42 PM
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Re: Sherwood/Newcastle R-972 Official Thread

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tonyvdb wrote: View Post
The problem is that the warranty is not transferable so Sherwood is not obligated to do anything. It would most likely be at his cost.
This is true. May not be feasible. It would relative to a) The cost of the repair + shipping, and b) How much he paid to start with for the unit. Would be worth making a call to Sherwood to find out about his options.
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post #750 of 944 Old 05-18-13, 08:07 PM
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Re: Sherwood/Newcastle R-972 Official Thread

Quote:
bguzman wrote: View Post
The R-972 is able to create the best sound-field I have ever heard in my HT. I bought mine used on another forum. About three weeks ago it stopped producing audio from all inputs except Ext/in. I have made a few calls to Sherwood but have only talked to a tech once and all he said was to reset it. I tried that many times. It is now a fifty pound paperweight since the warranty is not transferable. I have had all other brands of AVRs and this is the first one that has just quit. As much as it pains me I am not willing to throw away another chunk of cash so, so long Sherwood. Good luck to you all, and happy listening.
As I stated originally, I have called Sherwood but it is an agonizingly slow process and very difficult to talk to a tech. They say they will call back but this has only happened once.

In Both Main HT Living Room HT
SIGHT
Mitsubishi ~ Samsung ~ Panasonic ~ Pioneer ~ Oppo ~ Marantz ~ Toshiba
SOUND
Polk ~ Klipsch ~ Sherwood/Newcastle ~ Pro-Ject ~ Def Tech ~ B&W ~ Klipsch ~ Infinity ~ Yamaha
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