Sherwood/Newcastle R-972 Official Thread - Page 89 - Home Theater Forum and Systems - HomeTheaterShack.com

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post #881 of 944 Old 09-18-14, 11:06 PM
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Re: Sherwood/Newcastle R-972 Official Thread

I am not sure if I can post where I purchased my unit from (some forums have non sponsor rules etc and I am new here) but when I shipped my first unit the return label went to the sherwood inkel address I found in google. I figured they were of good source. I have been listening to the receiver in 2channel music and it really does sound nice. Makes me want to figure our whats going on with the trinnov even more. The only thing is communicating with the seller is really tough as the seller is not too responsive to my emails. Anyone know how I can reach someone at a repair station? I would rather ship it to get repaired than for an exchange since this is the second one I get with the same issue and return shipping was on my dime.

Thanks for all of the suggestions so far..
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post #882 of 944 Old 09-21-14, 04:26 PM
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Re: Sherwood/Newcastle R-972 Official Thread

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Ls1tx wrote: View Post
I am not sure if I can post where I purchased my unit from (some forums have non sponsor rules etc and I am new here) but when I shipped my first unit the return label went to the sherwood inkel address I found in google. I figured they were of good source. I have been listening to the receiver in 2channel music and it really does sound nice. Makes me want to figure our whats going on with the trinnov even more. The only thing is communicating with the seller is really tough as the seller is not too responsive to my emails. Anyone know how I can reach someone at a repair station? I would rather ship it to get repaired than for an exchange since this is the second one I get with the same issue and return shipping was on my dime.

Thanks for all of the suggestions so far..

Hey ls1tx, and welcome to the forum! I don't think HTS will mind you mentioning where you got it from since the R-972 is no longer made. Is it still under warranty? You might try calling Eugene Chavez directly at Sherwood at 714-739-2000. Don't give up! Try to get it fixed. After 3 years of owning the R-972 I still consider it the best audio purchase I have ever made, and that spans about 40 years!
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post #883 of 944 Old 09-21-14, 06:31 PM
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Re: Sherwood/Newcastle R-972 Official Thread

Thank you for the information islandman. I purchased it from etron shop. It's supposed to come with a 1 yr warranty according to the warranty card. I try to get ahold of Eugene to see what my options are.

Last edited by Ls1tx; 09-21-14 at 09:44 PM. Reason: Spelling
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post #884 of 944 Old 09-21-14, 10:29 PM
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Re: Sherwood/Newcastle R-972 Official Thread

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Ls1tx wrote: View Post
Thank you for the information islandman. I purchased it from etron shop. It's supposed to come with a 1 yr warranty according to the warranty card. I try to get ahold of Eugene to see what my options are.
The new ones came with a 3 year warranty. The one you have must be a refurbished unit. Unfortunately, the refurbs were the ones that people had the most trouble with. Good luck with your call to Sherwood.
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post #885 of 944 Old 09-22-14, 02:45 PM
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Re: Sherwood/Newcastle R-972 Official Thread

Hi,

Does Trinnov room correction work if the pre outs in R972 are connected to an external amplifier (Emotiva XPA-5).

Thanks
Reddy

Last edited by tlkreddy; 09-22-14 at 02:45 PM. Reason: typo
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post #886 of 944 Old 09-22-14, 06:38 PM Thread Starter
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Re: Sherwood/Newcastle R-972 Official Thread

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tlkreddy wrote: View Post
Hi,

Does Trinnov room correction work if the pre outs in R972 are connected to an external amplifier (Emotiva XPA-5).

Thanks
Reddy
Yes, that is no problem at all.

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

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post #887 of 944 Old 09-22-14, 07:09 PM
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Re: Sherwood/Newcastle R-972 Official Thread

Thank you tonyvdb and appreciate your response. Today I called Sherwood customer service # from the website which is answered by a dealer representative and said the Trinnov won't work with pre outs connected to an ext amp.
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post #888 of 944 Old 09-22-14, 07:47 PM Thread Starter
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Re: Sherwood/Newcastle R-972 Official Thread

They must have misunderstood you. I've had my r972 hooked up to an external amp and it works just fine with Trinnov. I wonder if they thought you meant using the external multi channel inputs?

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

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post #889 of 944 Old 09-22-14, 08:59 PM
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Re: Sherwood/Newcastle R-972 Official Thread

Tony is correct. I have been using the R-972 (with Trinnov) as a pre/pro with 3 external power amps. Works beautifully.
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post #890 of 944 Old 09-23-14, 11:02 AM
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Re: Sherwood/Newcastle R-972 Official Thread

Thank you islandman2020 for responding. Please advice if my connections are wrong. Oppo BDP-93 Video2 to R972 Video1 through HDMI(Audioquest COFFEE with DBS) and FL,C,FR,SR,SL pre outs of R972 to Emotiva XPA-5. SBR and SBL to the SURROUND BACK/MULTI connections of R972. The R972 Video1 is set to Trinnov calibrated position, FLAT,2D Spatial, CinemaEQ ON. The 3D spatial is good for sweet spot only and the dialogue moves to right or left when sitting 2ft right or left to sweet spot.
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