Sherwood/Newcastle R-972 Official Thread - Page 92 - Home Theater Forum and Systems - HomeTheaterShack.com

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post #911 of 944 Old 11-17-14, 11:44 PM
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Re: Sherwood/Newcastle R-972 Official Thread

Thanks for the post on the "end of life" statement for the 972.. I recently called as well only to find all of the personnel I had spoken with were now gone.. Jeff left a while ago and Eugene was still a familiar name and a great tech.. I was just getting ready to buy a new "A" stock 972 when I saw this post. As much as I'd dearly love to pick it up, it would become nothing more than a paper weight without any support and something went wrong. I'm not quite sure how they can get away with that legally.. Someone should be responsible for at least the period of the warranty one would think.

I guess I'll remain on my 865, and Sherwood Newcastle HDMI/Component Switcher.. Not as elegant, no Trinnov, but working.. With HDMI boards being problematic, I just can't justify "renting" one only to fall in love with Trinnov and then not have it at some point.. Sad to see a series of great sounding receivers being treated so poorly... :-(

Jay S.
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post #912 of 944 Old 01-17-15, 09:57 AM
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Wow! Just crazy that a company can get away with business practices like this. I hope they get slapped with a class action lawsuit.
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post #913 of 944 Old 01-18-15, 12:55 AM
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Re: Sherwood/Newcastle R-972 Official Thread

Jay I have had mine now for 3 1/2 years. It has performed flawlessly. Luck of the draw I guess? Where did you see the "A" stock for sale. I have been thinking about buying a 2nd R-972.
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post #914 of 944 Old 01-18-15, 01:08 AM
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Re: Sherwood/Newcastle R-972 Official Thread

I think most failures have been infant mortality. Most of the time I have found electronics either die shortly after plugging them in <4months or they last a very long time..

Mine has been working fine, it was just time to move on as I was looking for something with Dirac and could not cough up enough for the Datasat ...... that is the only reason mine is up for sale.

Quote:
islandman2020 wrote: View Post
Jay I have had mine now for 3 1/2 years. It has performed flawlessly. Luck of the draw I guess? Where did you see the "A" stock for sale. I have been thinking about buying a 2nd R-972.
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post #915 of 944 Old 01-18-15, 09:13 AM
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Re: Sherwood/Newcastle R-972 Official Thread

Quote:
sandbagger wrote: View Post
I think most failures have been infant mortality. Most of the time I have found electronics either die shortly after plugging them in <4months or they last a very long time..

Mine has been working fine, it was just time to move on as I was looking for something with Dirac and could not cough up enough for the Datasat ...... that is the only reason mine is up for sale.
So, how much are you selling it for? Is it a "A", or "refurb"?
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post #916 of 944 Old 01-20-15, 06:59 AM
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Re: Sherwood/Newcastle R-972 Official Thread

Quote:
sandbagger wrote: View Post
I think most failures have been infant mortality. Most of the time I have found electronics either die shortly after plugging them in <4months or they last a very long time..

Mine has been working fine, it was just time to move on as I was looking for something with Dirac and could not cough up enough for the Datasat ...... that is the only reason mine is up for sale.
I tend to agree with you on that for most electronics but it was certainly not the case for me and my 972. My HDMI board failed after over a year, was repaired and failed again.
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post #917 of 944 Old 02-14-15, 01:07 PM
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Re: Sherwood/Newcastle R-972 Official Thread

Quote:
JBrax wrote: View Post
Wow! Just crazy that a company can get away with business practices like this. I hope they get slapped with a class action lawsuit.
I wondered the same thing when they kept kicking the can down the road until my warranty was up. I do not own a R-972, but Sherwood pulled some questionable stuff when handling my warranty.

I payed to have my receiver sent to them 4 times while under warranty, and it is still broke.
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post #918 of 944 Old 02-14-15, 01:34 PM
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Re: Sherwood Screws All R972 Owners

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busdepot wrote: View Post
I have been going around and around with Sherwood about this for months and have now exhausted all avenues.
Welcome to the club..

Thank you for sharing this. People need to be aware of this.
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post #919 of 944 Old 02-14-15, 10:23 PM
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Re: Sherwood/Newcastle R-972 Official Thread

It's a cryin' shame that these receivers have such performance issues when it come to reliability because when they are working and calibrated correctly they produce such a magnificent sound-field that far exceeds any other receiver I have ever had in my HT. Mine will quit working with any digital input in anywhere from two to three weeks. It has happened numerous times with it in all types of environments. Sometimes it can be corrected with a hard rest but eventually it will not accept any input that goes through Trinnov. Then I store it for a while, pull it out of the closet, fall in love with Trinnov all over again, then a few weeks later I'm shoving it back into the closet.

In Both Main HT Living Room HT
SIGHT
Mitsubishi ~ Samsung ~ Panasonic ~ Pioneer ~ Oppo ~ Marantz ~ Toshiba
SOUND
Polk ~ Klipsch ~ Sherwood/Newcastle ~ Pro-Ject ~ Def Tech ~ B&W ~ Klipsch ~ Infinity ~ Yamaha
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post #920 of 944 Old 02-14-15, 10:31 PM Thread Starter
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Re: Sherwood/Newcastle R-972 Official Thread

It's too bad some are having issues with the R972. I wish there was a way to understand why a small amount of people have issues where many do not. My R972 has been flawless other than the usual known bugs. I use it almost every day.

Just out of curiosity the individuals who are having issues, where did you get them from?

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

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