Onkyo recall Notice - Home Theater Forum and Systems - HomeTheaterShack.com

Reply
 
Thread Tools
post #1 of 323 Old 03-22-12, 08:51 AM Thread Starter
Elite Shackster
 
tonyvdb's Avatar
Tony
 
Join Date: Sep 2007
Location: Edmonton, Alberta, Can
Posts: 14,654
My System
Onkyo recall Notice

"We have discovered that some components used in a limited number of products manufactured between November 2011 and January 2012 do not comply with the high quality required for use in Onkyo products. As a result, these products may exhibit one of or both of the following phenomenon:

- When powering on the unit, the unit will turn on then turn off automatically

- Static Noise emitted from speakers at low volume level

(The above mentioned phenomenon are not safety related)

Affected Onkyo Models:

TX-8255 TX-8050 HT-RC360

TX-SR309 TX-NR609 TX-NR709 TX-NR809 TX-NR1009 TX-NR5009

(HT-R390) HT-S3400

(TX-NR609) HT-S7409 & HT-S8409

Please click on the following link for more information on whether your unit will require service support: Check Serial Number

Or,

You may also contact our Product Support Team at (800) 229-1687, select option 3, to speak with one of our Product Support Representatives to confirm that your product is part of this limited production lot in need of service.

If the serial number of your product is identified as possibly being impacted by either of the above issue(s), you will be provided with the opportunity to request a prepaid return label or if necessary; box, packing and prepaid return label. Your unit will ship to the ONKYO Service Center that will be providing the service support at no cost to you. Once repairs are completed your unit will be shipped back to you.

ONKYO is committed to delivering best in class performance, superior build quality and exceptional customer service. Your complete satisfaction is our number 1 priority.

We greatly appreciate your understanding and apologize for any inconvenience this issue may cause.

ONKYO USA Corporation

***This issue will be handled for Onkyo customers residing in one of the States of the United States (including the District of Columbia) or one of the Territories in Canada even if you are out of warranty.***"

Source: Onkyo USA

Thanks to Shack member bobav for bringing this to our attention

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

tonyvdb is offline  
Sponsored Links
Advertisement
 
post #2 of 323 Old 03-22-12, 09:01 AM
Elite Shackster
 
Jungle Jack's Avatar
Jack
 
Join Date: Jul 2009
Location: Siesta Key, Florida
Posts: 8,108
Re: Onkyo recall Notice

Hello,
I just read about this on another Thread. I am honestly shocked as there has not been a single Post about these issues that I can remember here or AVS for that matter. I can only hope it is a small number of affected units.
J

HT
Speakers: Martin Logan Vantage (Mains), Martin Logan Stage (Center), Martin Logan Vista (Surrounds), Martin Logan Montages (Surrounds) Hsu Research VTF-15h MK2, Martin Logan Descent i (Subwoofer)
Amplification: Aragon 8008bb, Parasound HCA-3500, Parasound HCA-2205 AT, Parasound HCA-1000a
AVR/SSP: Denon AVR-4520CI
Electronics: OPPO BDP-93
Gaming Consoles: Sony PS4, Xbox 360 S (250 gb)
Display: Panasonic TC-P65ZT60, Sony KDL-55EX500, Sony KD-34XBR910
Jungle Jack is offline  
post #3 of 323 Old 03-22-12, 09:05 AM Thread Starter
Elite Shackster
 
tonyvdb's Avatar
Tony
 
Join Date: Sep 2007
Location: Edmonton, Alberta, Can
Posts: 14,654
My System
Re: Onkyo recall Notice

Its very good of Onkyo to do this including shipping for free. They will even supply a new box if you tossed out the original box.
This does seem to indicate that they want to fix the poor reputation they have with customer service in the past.

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

tonyvdb is offline  
post #4 of 323 Old 03-22-12, 09:07 AM
HTS Moderator
 
ALMFamily's Avatar
Joe
 
Join Date: Oct 2011
Location: Madison, WI
Posts: 7,209
My System
ALMFamily is offline  
post #5 of 323 Old 03-22-12, 10:30 AM
Senior Shackster
 
MikeBiker's Avatar
Mike
 
Join Date: Jan 2010
Location: Longmont, CO
Posts: 237
My System
Re: Onkyo recall Notice

It must be my lucky day. I entered my SN and got this message "Your receiver does not need this update."
MikeBiker is offline  
post #6 of 323 Old 03-22-12, 10:32 AM
HTS Moderator
 
ALMFamily's Avatar
Joe
 
Join Date: Oct 2011
Location: Madison, WI
Posts: 7,209
My System
Re: Onkyo recall Notice

Same here Mike - hopefully everyone else we know gets the same message.
ALMFamily is offline  
post #7 of 323 Old 03-22-12, 11:01 AM
Elite Shackster
 
tcarcio's Avatar
TC
 
Join Date: Jun 2007
Location: Worcester Mass.
Posts: 3,366
My System
Re: Onkyo recall Notice

I checked mine also and got the "your reciever does not need this update" message also. I would have been a little upset if I had to send it back after just getting it all setup and running correctly now.
tcarcio is offline  
post #8 of 323 Old 03-22-12, 11:13 AM
Elite Shackster
 
Jungle Jack's Avatar
Jack
 
Join Date: Jul 2009
Location: Siesta Key, Florida
Posts: 8,108
Re: Onkyo recall Notice

Hello,
Looking at the Manufacturing Dates, I would guess this is going to affect the 3009 and 5009 more as they were released way after the lower series. The 609/709 have been out for around a year now and the 809/1009 came out not far after. The 3009/5009 were released in late October and I would guess that they would be most likely to be manufactured as replacements for the 409, 509, and 609 have already been announced and are soon to be released.
J

HT
Speakers: Martin Logan Vantage (Mains), Martin Logan Stage (Center), Martin Logan Vista (Surrounds), Martin Logan Montages (Surrounds) Hsu Research VTF-15h MK2, Martin Logan Descent i (Subwoofer)
Amplification: Aragon 8008bb, Parasound HCA-3500, Parasound HCA-2205 AT, Parasound HCA-1000a
AVR/SSP: Denon AVR-4520CI
Electronics: OPPO BDP-93
Gaming Consoles: Sony PS4, Xbox 360 S (250 gb)
Display: Panasonic TC-P65ZT60, Sony KDL-55EX500, Sony KD-34XBR910
Jungle Jack is offline  
post #9 of 323 Old 03-22-12, 11:36 AM
Elite Shackster
 
JBrax's Avatar
Jeff
 
Join Date: Oct 2011
Location: Kansas City, MO
Posts: 3,885
My System
I'm good…whew
JBrax is online now  
post #10 of 323 Old 03-22-12, 12:30 PM
Senior Shackster
 
needspeed52's Avatar
bundini
 
Join Date: Aug 2008
Location: BEAVER COUNTY, PITTS.
Posts: 967
My System
Re: Onkyo recall Notice

Hello,
I checked mine and it says "We found your serial number, you are elligible for this receiver update program. I quess my 709 is defective, it has not exhibited any of this problems, but it is only two weeks old. I'm going to contact Onkyo at the number Tony posted to verify that it is indeed defective. This is not good!!!!
Jeff
needspeed52 is offline  
Reply

Bookmarks

Tags
notice , onkyo , recall

Quick Reply
Message:
Options

Register Now




PLEASE COMPLETE ALL REQUIRED FIELDS BELOW... THANKS!

REQUIRED FIELDS ON THIS PAGE
YOU MUST COMPLETE ALL OF THESE

Username
Password
Confirm Password
Email Address
Confirm Email Address
Random Question
Random Question #2




User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
PLEASE READ BELOW PRIOR TO ENTERING AN EMAIL ADDRESS!

ATTENTION!

YOU MUST ACTIVATE YOUR ACCOUNT!

Activation requires you reply to an email we will send you after you register... if you do not reply to this email, you will not be able to view certain areas of the forum or certain images... nor will you be able download software.

AN INVALID EMAIL ADDRESS WILL CAUSE YOUR ACCOUNT TO BE DELETED!

See our banned email list here: Banned Email List

We DO NOT respond to spamcop, boxtrapper and spamblocker emails... please add @hometheatershack DOT com to your whitelist prior to registering or you will get nowhere on your registration.


Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML is not allowed!
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 


For the best viewing experience please update your browser to Google Chrome