Help with Purchasing - Home Theater Forum and Systems -

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post #1 of 12 Old 04-05-14, 08:32 AM Thread Starter
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Exclamation Help with Purchasing

I want to purchase new speaker/home theater setup (including surround sound, tv, blu-ray player, etc.) for my living room, and I'm going to do it through the local electronics store in my town because I prefer to talk to people and get personal help. Are there any specific things I should ask to make sure the salesman knows what he's talking about? Are there any specific things in-store that I should be looking/asking for? I just want to make sure the salesman is really knowledgeable about these things. Thanks!
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post #2 of 12 Old 04-05-14, 09:31 AM
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I believe you should look at soundbars to connect with your choice of tv. This will reduce the clutter of having an av receiver and lrf, center channel and rear speakers for complete the surround system. My choice of soundbar is the b&w. For a blueray player go with oppo. Another important piece of advice is to buy the best your budget can afford. Good luck.
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post #3 of 12 Old 04-05-14, 10:03 AM
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Re: Help with Purchasing

If you are going to buy from your local store you can let us know what they carry for your budget and then someone could help with those choices. We could recommend many things but if your store doesn't carry them it won't help.....

Onkyo TX-NR809 HT receiver
HPS-4000,SR-70, John Allen, Klipsch Heresy, Speakers for L.C.R.
QSC GX-5 power amp for L+R mains
Chase Home Theater PRO-10's for surrounds
Behringer EP 4000 pro amp for the Danley DTS-10 tapped horn sub
Oppo BDP-93 universal BD player
Toshiba HD XA2 HD dvd player
Sony VW-VPLPRO1 1080p PJ
Cinema White 1.0 gain 106" fixed frame screen
Dish network with 2 Hoppers and 1 Joey
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post #4 of 12 Old 04-05-14, 10:18 AM
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Re: Help with Purchasing

I have only been in this hobby for a couple years my self. What I have learned is to do plenty of research. Firstly you need to decide exactly what you want. Are you only concerned about surround sound for movies,or would you also like 2 channel music listening as well. Do you expect your movies to sound close to what movies in theatre sound like. Room dimension can limit your selection as well. I was lucky with my first system, built with on sale items and got good room sound early.But quickly got the bug, could this system be improved.Once you know what you want, you can begin to develop the right questions for the salesmen/women. Hope this helps.
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post #5 of 12 Old 04-05-14, 11:14 AM Thread Starter
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Re: Help with Purchasing

I apologize for not stating this earlier, but here is the main reason for this post. I am a business student at college. I am attempting to help advise a local electronics retailer on how to improve his store, since he needs to compete with Amazon. One of the areas in which my group feels he can improve is his customer relations and sales staff. We are wondering - are there any specific things his sales staff should be good at? Are there any major things they should know about basic theater systems? Everyone saying "do some research" while that is a good idea, my group wants to know that the store's staff is knowledgeable enough about their products that any person doesn't have to do research before entering the store.

My group felt it was better to just ask general questions about a home-theater setup rather than describe our situation. Can you please help? What brands/items/etc. should a good local electronics salesman know? Are there any good questions we can ask to essentially "test out" the store?
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post #6 of 12 Old 04-05-14, 02:37 PM
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Put on you're cow patty detector and start having a conversation....

IMHO they should be well versed in A/V theory and be able to apply it to different products and systems. They should understand their products inside and out. They should know the key differentiators between product lines and be able to compare/contrast them.

What arena are these guys playing in? There are electronics retailers who sell basic box systems and TVs in addition to appliances. There are custom installation companies that sell high end AV systems and home automation.

What is the goal? UPT/RPT? Close rate? Traffic?
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post #7 of 12 Old 04-05-14, 03:00 PM
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Another important element for sales people is attentiveness. Ask the customer lots of questions and listen carefully to the responses. Tailor the advice to the individual customer's unique situation. They won't care how much they know if they don't know how much they care
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post #8 of 12 Old 04-05-14, 03:08 PM
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In my sales background I've found the customer needs to do most of the talking. My job is to connect their wants and needs with my offerings. There is no one size fits all.

As I speak with my clients and they tell me what they want out of a system I'm mentally highlighting some products and eliminating others. It's like those Carmax ads on TV.

I'm only good at my job if I can understand the differences between features and benefits and convey to the client the benefits they'll get from a feature. I play in the retail meets custom installation/integration arena. As such I have a very wide assortment of products to offer. Smaller shops may only carry a handful of brands or limit the models they stock. Still it's not Sony or Onkyo that makes on product more suited for an application than the next. It's the feature set.

I think we (this community) have a tendency to know more than even moderately train stale staff because we truly love tech.

I guess what I'm saying is passion and integrity make a good salesman great.
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post #9 of 12 Old 04-05-14, 03:13 PM
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reedashton have you done your basic SWOT analysis yet?
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post #10 of 12 Old 04-05-14, 04:54 PM
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The salesman should definitely get out of the way. Let the customer talk, and really hear what they are saying. Most ppl think HT gear is too expensive anyways, and if you can help them put gear in place that delivers what the salesman says, they will come back for years for trusted results. Features are of utmost importance, but just as much is knowing what features are useful in the customers space. Recommending a sound bar when the customer wants discrete would be useless. Also knowing products limitations is crucial. Also keep bias out of the equation too ppl don't like hearing about alienating, especially if you do it to something they like. This is a bigger topic than one can cover here, but that's what I've got for a few things.
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