| Great service from Samsung Canada
I recently have been having issues with my Samsung BDP1400 BluRay player that seems to be a HDMI handshake issue but is intermittent. When watching BluRay movies (doesn't matter what movie) I have intermittent video and audio dropouts My Onkyo displays "No Signal" and the projector goes blue for about 4 seconds and then the video and audio resumes. I swapped out HDMI cables as well as tried a different HDMI input with no change in results. This has been happening even after firmware updates.
I contacted Samsung Canada about this issue yesterday afternoon by phone and again this morning, I received an email from them saying that they will be replacing my unit with a new one and I don't have to send in the one I have until the new one arrives in two weeks or less.
The two different people I spoke to on the phone were very cooperative and helped me out without hesitation. I think customer service with Samsung is very good even though reports have said otherwise. 
Home theater: Onkyo TXSR805 receiver, Samson Servo 4120 bridged @240wattsX2,
2-Mission 765 Mains, 4-762i's Rears, SVS PB13 Ultra, AR center PSC25,
2 Audio control C131 EQ's, Toshiba HD AX2 & Samsung BDP1400 DVD players, Sanyo Z2 projector
Two Channel system: Yamaha RX-V995, Mission 764i's & A/D/S MS3u sub
Yamaha KX-393 Tape deck, CDC 805 5 disc CD changer,
LG DV7832NXC DVD player, Motorola HD-PVR,
Sony KP-53HS30 rear projection HDTV, turntable PS-T20
Nintendo Wii
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04-25-08, 12:44 PM
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