Back on August 8, 2008 we purchased a Samsung HL67A750 HDTV from Home Theater Store out of Houston, Texas. We got a package deal with a 5-year extended warranty. Sunday morning we learned our HDTV set is sick. The remote will not work the set, nor will most of the buttons on the side of the set work. The channel up/down button does work. We use the HDMI and Component inputs and once we hit the channel button on the side, it changed the channel to the Cable input and we are unable to get it back to HDMI or Component. Either way, there is an issue and it warranted calling on our extended warranty service for repair. This thread will be a review of the warranty service so that anyone desiring to purchase this warranty or a warranty serviced by Warrantech, will have a reference.
The front of the brochure is labeled as follows:
Home Theater Store
Preferred Service Plan
Service Contract Administrator/Obligor:
Warrantech Consumer Product Services, Inc. (WCPS)
P.O. Box 1189 Bedford, TX 76095
Telephone: (800) 336-9879
Here is a copy of the brochure/plan.
At about 9:30 AM on Monday morning (3/14/11) I called the number above and spoke with a gentlemen in Customer Service at Home Theater Store who stated he would contact the warranty company (ITI) and have them contact me. He stated if I had not heard from them in an hour to call them and gave me their number, along with a Repair # and Validation #. About 2:00 PM I had not heard from anyone concerning the warranty, so I called the number he gave me, 888-248-8923. I held for quite a while and finally had to leave a message. I had not heard from anyone at around 5:00 PM, so I called Customer Service at the first number I called. Another gentleman advised it usually takes 24-48 hours for someone to make contact.
At 5:42 PM I missed a called from the warranty company, but was left a message to call them. I was extremely busy on Tuesday and ended up missing the opportunity to call them. None the less, I did receive an email at 3:48 PM from a representative at ITI.
This morning I had full intentions of calling, but was working outside on the tractor and unable to wait until they opened to call them (2 hours time difference). However, Lusyna did leave me a messages stating she would keep me updated every few days on the progress.
She also found my wife's number and contacted her to ask a few questions about the set. My wife was advised that it would take a few days to get approval and someone would contact us.
So... I am now up to date on the progress of the claim. I will try to update the thread as events transpire.
The front of the brochure is labeled as follows:
Home Theater Store
Preferred Service Plan
Service Contract Administrator/Obligor:
Warrantech Consumer Product Services, Inc. (WCPS)
P.O. Box 1189 Bedford, TX 76095
Telephone: (800) 336-9879
Here is a copy of the brochure/plan.
At about 9:30 AM on Monday morning (3/14/11) I called the number above and spoke with a gentlemen in Customer Service at Home Theater Store who stated he would contact the warranty company (ITI) and have them contact me. He stated if I had not heard from them in an hour to call them and gave me their number, along with a Repair # and Validation #. About 2:00 PM I had not heard from anyone concerning the warranty, so I called the number he gave me, 888-248-8923. I held for quite a while and finally had to leave a message. I had not heard from anyone at around 5:00 PM, so I called Customer Service at the first number I called. Another gentleman advised it usually takes 24-48 hours for someone to make contact.
At 5:42 PM I missed a called from the warranty company, but was left a message to call them. I was extremely busy on Tuesday and ended up missing the opportunity to call them. None the less, I did receive an email at 3:48 PM from a representative at ITI.
I am not certain of the relationship between ITI and Warrantech.
This morning I had full intentions of calling, but was working outside on the tractor and unable to wait until they opened to call them (2 hours time difference). However, Lusyna did leave me a messages stating she would keep me updated every few days on the progress.
She also found my wife's number and contacted her to ask a few questions about the set. My wife was advised that it would take a few days to get approval and someone would contact us.
So... I am now up to date on the progress of the claim. I will try to update the thread as events transpire.