You are now connected to Sultan from Amazon.com.
Me:I bought this Dec-27-2012, never tried using it till 2 week
Order #11c-xxxxx-xxxxxx
Sultan:Hello, my name is Sultan. I'll be glad to help you today.
How are you today?
Me:I had to finish my DIY subs
http://www.avsforum.com/t/1446659/going...(See full link)
Sultan:I understand,Michael. Is there a problem with the item ?
Me:I want an exchange
see this post
http://www.hometheatershack.com/for...ters/subwoofer-amps-high-pass-filters/...(See full link)
Sultan:Unfortunately, we do not have an exchange program. However, I will make an exception and give you a prepaid label to return it for a refund.
Me:Can't get my 2 subs to work under the iNUKE, they work fine under my EP2500.
Video shows what happens as the iNUKE powers up then goes into a shut-down mode??
Orange rings around the gain knobs go to red almost instantly.
I'm running in dual mode, with just a basic HPF @ 20HZto start with, saved as INIT_DAT1 which loads as default.
All other filters are off. This is 1st time I tried to use it since getting it a few months back.
Read more:
http://www.hometheatershack.com/for...ters/subwoofer-amps-high-pass-filters/...(See full link)
I appreciate it!
You will email me a link to pre-paid label?
Sultan:Follow the link below to print your mailing label:
xxxxxxx full link)
I will also E-mail this.
Me:sweet, I'm printing it now
Sultan:That is great. Is there anything else I can help you with today?
Me:So I return it, and will I then get another sent to me as exchange?
Sultan:No, Michael, You will receive a refund, you can place anew order for it.
Me:I got special $50 promotion
em(s) Subtotal: $345.75
Shipping & Handling: $12.04
Super Saver Discount: -$12.04
Promotion Applied: -$51.86
will I get the same promotion?
Sultan:You do not receive a refund for any promotional discounts or coupons that were applied to an order.
Me:understood, when I place new order then I pay whatever price is available at that time, or can I also get "grandfathered" the $51.86 promotion again?
Sultan:Would you like the same item in exchange ?
Me:Yes - exactly it meets my needs, just want one that works
Sultan:I will send a replacement and a return label in that case,
Me:that is best , thx
Sultan:You're welcome. Is there anything else I can help you with today?
Me:So when the replacement comes, then I return the defective unit back to you?
Sultan:Yes, Michael.
Me:Ok, so I will ignore the label you sent me, and wait till the exchange/replacement unit comes, then send the defective back.
got it
Sultan:You can still use the label I sent after the replacement arrives.
I've created a replacement for you at no additional charge.
Estimated Delivery Date: Wednesday, September 11, 2013 - Tuesday, October 8, 2013
Me:Ok, thx for great customer support!
Sultan:You're welcome. Thank you for contacting Amazon. We hope to see you again. Have a great day.
Me:wait - Wednesday, September 11, 2013 - Tuesday, October 8, 2013 4-5 months??
wait, is that real, 4-5 months away?
Sultan:Yes, i see the item is not currently available and ships within 4-5 months
Me
uch, I could wait 4-5 weeks but not 4-5 months......
Sultan:In that case, Please return it for a refund.
Me:guess I'll return the defective unit.....
Sultan:I will cancel the replacement.
Me
ossibly is the NU6000DSP in stock?
I'll pay the difference for that
if it is in stock
Sultan:I will not be able to send a replacement for other items, Michael.
You will have to return it for a refund and then place the new order,
Me:understood, then I'll send the defective unit to you with label you sent, and then look for a NU3000DSP in stock, thx
Sultan:I will cancel this replacement.
Me
k, I'll get it out shortly, thx
Sultan:You're welcome. Thank you for contacting Amazon. We hope to see you again. Have a great day.
Me:bye