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Sherwood/Newcastle R-972 Official Thread

230K views 950 replies 79 participants last post by  Linkage2010 
#1 · (Edited)
Well I got my R-972 today from accessories4less (that shipped to me from Florida to Edmonton Canada in just 2 days!) and had an hour to hook it up and play with it just a little.
First impressions are is that it was probably one of the best investments I could have made :)

Out of the box this receiver is huge! the weight is about 45lbs although Ive red conflicting reports that it weighs as much as 60lbs. No matter how you look at it its a beast for size and covers the top shelf of my AV rack completely and its very tall for a receiver.
I hooked all my gear up to it and the main speakers (I plan only using this as a two channel setup) I then powered it up and it came to life without any issues (First sigh of releaf given the distance it traveled). Without even having time to do any of the settings or even running Trinnov I played my iPod and could not believe the clarity of the sound, It brought my Missions to life it seems. they were clean and like my EV sentrys downstairs sounded much more dynamic and the separation was outstanding!

Im going to spend some more time playing tomorrow but for now I am thrilled by what its done even without any room eq applied :T

To check the version of your R-972 firmware:
hold Display and Enter/Memo

To reset the R-972 to factory settings:
Once in Standby Mode, press and hold down the STANDBY & MEMO/ENTER buttons simultaneously for at least 3 seconds. This will reset the unit and it will turn on automatically. If the reset was successful, you should notice that the receiver powers up at 87.5 FM . If not, repeat the reset process.

Information on installing the bass boost Hex files here
 
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#745 ·
All of the forums with threads covering the R-972 are full of the pitfalls of this AVR. I knew I was rolling the dice and am not "blaming" anyone or thing. If I can somehow get it repaired by Sherwood I would still be ahead, I'm just not betting on Sherwood that's all.
 
#747 ·
The problem is that the warranty is not transferable so Sherwood is not obligated to do anything. It would most likely be at his cost.
 
#748 ·
Sorry to hear about your 972 bguzman.

I would at least check and see how much it would cost to at least take a look at it and an estimate for the cost of repair. One of my 972's is a refurb and it has worked great for over 6 months now.

All brands have there problems, there is someone on the AVS with a second bum Denon 4520. There was also the problems with the 08 series from Onkyo that I was affected with as well as it seems everyone.

I can understand your frustrations though and wish you good luck in the future.

I am crossing my fingers for the both of us that another major brand comes out with Trinnov at a reasonable price. Till then I will be crossing my fingers for my 2 972's as I don't want to switch to anything else.
 
#751 ·
It sounds like Sherwood's customer service is becoming dodgy.Keep contacting them til' they give you a definitive response.They owe you that much at least!


I think the fact that so many refurbished units were being sold speaks volumes about the products stability, IMHO!
 
#752 ·
I think the fact that so many refurbished units were being sold speaks volumes about the products stability, IMHO!
Non of the units sold at accessories4less were refurbished, it is and was the only recommended place to buy them. the unit he bought was used and not bought with a warranty.
 
#754 ·
Well after trying to find a time that my wife was not watching TV, which was the middle of the night, i finally got my 972 all hooked up. Then I had to find a time to get the Trinnov setup done, but finally got that finished. So now I am ready to sit back and enjoy some movies on the new system. I found the manual to be kind of sketchy, but was able to get the assignments done after a little trial and error. The Trinnov was a breeze to setup though. Worked perfect first try. I am still a little concerned about heat as I have it in an AV cabinet. It is open in front and back but surrounded on all sides. I put a pair of cooling fans on top of the receiver that are made for stereos so i think that should move enough air to keep it cool. Just listening to the radio sounded great, so i can't wait to try a movie.
 
#756 ·
Congrats Mike on your new toy! Don't be selfish though. Be sure to share that Trinnov love with others, lol

I love using 2 channel stereo analog out from my CD player to the CD in on the back of the R-972. You can still engage Trinnov if you want even those this way is not digital. While going stereo analog I have Remastering and Pure Audio engaged. I notice the most amount of difference in those features this way! Lots to explore! Enjoy!!!
 
#760 ·
I have no idea why someone would buy a used 972 when you can get them brand new for $599 at accessories4less (not refurbished) with a 3 year warranty.
 
#761 ·
Does anyone know if the settings for assignments and the Trinnov settings keep if you turn off the power button, or does it have to stay in standby mode to keep the settings? Since this is on the TV my wife uses, i don't get to use the surround sound very often, so I would rather turn the power off until I use it, but I am not sure if all the settings stay saved if the power button is turned off. Also, I keep all my gear on a UPS as we get a lot of power outages in my area as i live in a forest area. So if the power is out for longer than the UPS can hold the charge, does that lose the settings? If you know, please let me know.

Thanks

Mike
 
#762 ·
As long as it stays plugged in to the wall it should keep the settings for a couple weeks at least.
 
#766 ·
Well i finally got the time to sit and watch a dvd today using my new R-972. Major problem! I tried everything I could think of and no matter what i tried, I could not get any audio using the HDMI inputs. I tried every port, several cables including the one that goes to the TV which i know works and not a peep of audio from any HDMI port. I had no problem getting audio from both my DVD and satellite box using optical, but nothing from the HDMI. Any suggestions, or do you think the unit arrived defective? It sounds pretty good with the optical, but I keep reading on here that the HDMI ports deliver better sound, so i really wanted to use them. I also ran the TRINNOV setup and for some reason it put all the information that should come from the center speaker to my left main speaker. When i changed to manual setup it worked fine. Have not had time to futz with that yet as i spent the last 5 hours trying to get the HDMI ports to work. I even hooked it up exactly the way it shows in the quick setup sheet and still nothing from the HDMI inputs. I also tried going just audio from my DVD player and then tried both audio and video since my player has two HDMI outputs; one for both A/V and one for just audio. The video worked but no audio. Either i am totally doing something wrong or the HDMI audio section of my recever is dead. Please send suggestions!!!

Mike
 
#768 · (Edited)
Hi Mike, have you gone into the user menu and made sure that you have the corresponding HDMI input assigned to the device your using?
EDIT: also make sure that you have the HDMI audio output set to OFF in the settings menu.
 
#769 ·
Yes I ave tried pretty much every assignment setting there is. I tried just setting it to the HDMI and set it to the corresponding input number and i also tried auto detect. When I used the manual HDMI setting, the display on the receiver falshed the little red HDMI detect next to the surround speaker display, so it knew there was a signal there and it automatically chose the right port, but no sound. If i change it to optical it works fine. When I tried using the port on my DVD for both A/V and then connected the HDMI output of the receiver to the TV, it passed both video and audio to the TV, but no sound from the receiver. It really has me baffeled.
 
#770 ·
just to make sure you saw my edit to my post above make sure that you have the HDMI audio output set to OFF in the settings menu.
 
#772 ·
Hmmm, And you have each input set to the following?

HDMI Assign: HDMI 1 (or 2,3 and so on)
Video assign: ----
Video mode: HDMI
Audio assign: ----
Audio mode: HDMI

Page 2
Audio Surround and remaster: On
HD audio: On
 
#773 ·
It really did not like those settings. The display on the receiver kept flashing back and forth every second from the HDMI logo to the remastering logo making a loud click each time it changed and it still did not work. I tried setting remastering back to off which fixed the clicking and switching of logos an then only the HDMI logo flashed but still no sound.
 
#774 ·
Your getting picture with HDMI right? Did you have a HDMI signal playing when you tried those settings? The other thing is do you have Bitstream audio and HDMI audio out turned on selected in the Players menu?
 
#775 · (Edited)
I put it back to only the audio out HDMI of the DVD player is hooked up to the receiver. The reason is that when my wife watches a DVD without me, she does not want to deal with the surround sound and the receiver. So this way it will send both audio and video directly to the TV without having to turn on the receiver. If it worked, then when I watch it, i can use the receiver getting the audio from the HDMI audio only output from the DVD and just turn down the volume on the TV. The A/V port on the DVD goes directly to the TV. According to the DVD manual it sends output from both jacks without having to change any settings, but i also tried the split the outputs setting on the DVD player as well and it made no difference.
 
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