Sony wega remote lamp reset problem... - Home Theater Forum and Systems - HomeTheaterShack.com

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post #1 of 12 Old 07-08-12, 03:54 AM Thread Starter
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Sony wega remote lamp reset problem...

Help please...
My parents called and said their tv wasn't working.
I stopped by and found their lamp in their wega Sony tv had went out.
I ordered one off of amazon and when it came I took it to their house and put it in.
When the tv still wasn't working I googled the issue and found that I would have to reset the lmp in a tv menu using the remote.
The problem now is that they no longer have the remote and the one they do have does not seem to have the exact same buttons that you have to put in when you use the code.

I can order another one off of amazon but that will take a while to get here.
I was wondering if anyone knew another way to input this code if you do not have the original wega remote?
Maybe some work around or button combinations on different remotes.

The other Sony remote they have for the tv now does not have a button labeled "display"
I have searched google with this query and have been unable to find anything.

Thanks,
Dwaye
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post #2 of 12 Old 07-08-12, 08:05 AM
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Re: Sony wega remote lamp reset problem...

The way to know for sure is to find the owners manual or service manual. I do not, however, recall any of the WEGA models that required lamp timer reset to operate. I could be mistaken, as I have been out of the repair business for a while, but the reason to reset the timer is to know how long the lamp lasted and to keep track of it for the next lamp.

Who was the vendor for the lamp and is it an original philips or osram lamp?

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post #3 of 12 Old 07-08-12, 09:42 AM
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Re: Sony wega remote lamp reset problem...

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lcaillo wrote: View Post
The way to know for sure is to find the owners manual or service manual. I do not, however, recall any of the WEGA models that required lamp timer reset to operate. I could be mistaken, as I have been out of the repair business for a while, but the reason to reset the timer is to know how long the lamp lasted and to keep track of it for the next lamp.

Who was the vendor for the lamp and is it an original philips or osram lamp?
I agree; I don't remember the lamp timer as being anything that would shut-off the lamp and prevent normal operation. I think that it was just a feature to help keep track of the lamp's "life hours."
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post #4 of 12 Old 07-08-12, 12:57 PM
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Re: Sony wega remote lamp reset problem...

Hello Dwayne,

And good afternon! My name is Amanda Maffei and I work for Sony Support. I would recommend trying esupport.sony.com, and type in your full model number of your Television in the search bar (your model number will be located on the back of your Television). Afterwards, there will be some troubleshooting tips and how-to's that might help you connect the remote control to your TV. If you can't find a solution through there, please call our Technical Support at: Priority Service: 239-768-7547 Hours:

■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET

We do hope this helps! Thank you! =)

-Amanda Maffei

Sony Support USA
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post #5 of 12 Old 07-08-12, 01:11 PM
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Re: Sony wega remote lamp reset problem...

What exactly do you mean by "connect the remote control to your TV?"

Can you explain what your role is with Sony? And did you understand the user's question?

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post #6 of 12 Old 07-08-12, 02:32 PM
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Re: Sony wega remote lamp reset problem...

Quote:
SonySupportUSA wrote: View Post
Hello Dwayne,

And good afternon! My name is Amanda Maffei and I work for Sony Support. I would recommend trying esupport.sony.com, and type in your full model number of your Television in the search bar (your model number will be located on the back of your Television). Afterwards, there will be some troubleshooting tips and how-to's that might help you connect the remote control to your TV. If you can't find a solution through there, please call our Technical Support at: Priority Service: 239-768-7547 Hours:

■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET

We do hope this helps! Thank you! =)

-Amanda Maffei

Sony Support USA
Thanks for the input and welcome to HTS! Please do clarify what you mean by "connect the remote control to your TV" as I'm not sure what you mean. Thanks!
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post #7 of 12 Old 07-08-12, 03:03 PM Thread Starter
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Re: Sony wega remote lamp reset problem...

Ok, so I take it I was wrong to assume what I read online would fix the issue and that just resets the timer?
Bummer, but at least you guys have saved me the time and money of ordering the remote.
Thanks very much.
I will look online to try and find out if I did something wrong when installing the lamp. It could be some other problem but I did notice the old lamp was busted when I took it out.

I bought the lamp off of amazon kdf-e42a10 120 watt.
I watched a video on youtube about how to replace it. I am afrad that was the full extent of knowledge I had on the issue.
Thanks everyone for your responses and your time.
Dwayne
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post #8 of 12 Old 07-08-12, 04:52 PM
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Re: Sony wega remote lamp reset problem...

Chances are the only mistake you made was buying a lamp from an unknown vendor. Amazon probably just had your order filled by another company that uses replacement or rebuilt lamps rather than original parts from philips or osram.

Looking for me, just google my username. I have used the same one for most sites for many years.
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post #9 of 12 Old 07-08-12, 05:52 PM Thread Starter
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Re: Sony wega remote lamp reset problem...

By this do you mean that the lamp I bought might be defective or erroneously the wrong type of lamp than what I really needed?
This is possible considering the lamp was just 36 dollars and some change while on the sony site was 199$.
It did have the right tv number with it and it did to my uneducated eye look identical to the one I took out.
It also seemed to slip right into the tv when inserted.

The tv also no longer makes the weird noises or popping sounds it did before replacing the lamp.
It acts like it wants to turn on but does not.

I would list the amazon product link butthis forum will not let me post links yet.
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post #10 of 12 Old 07-08-12, 09:14 PM
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Problems with replacement lamps not working are very common.

Looking for me, just google my username. I have used the same one for most sites for many years.
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