Hey guys, just wanted to share my customer service story with you.
Last week I slid my PB13-Ultra out to adjust the gain and found that the knob was missing. Looked at it further & all 8 knobs were missing! Now this thing is a beast. At 150 pounds, you don't just slide this thing out to pull the knobs off...I have no idea what happened to them :foottap:.
I emailed SVS to see if they possibly had access to any more knobs (mind you I was one of the first people to buy this Sub during its "pre-order announcement" back on 5-17-2007. That's 9 years ago!). I offered to pay for them + any handling charges + shipping. That's the least I could do! Ed emailed me back today & said they could send me all 8 knobs! Just confirm my address.
That amp has been out of production for several years & they don't use Bash amps anymore. I don't know how they pulled that off, but it just goes to show you another example of the level of customer support that SVS has become famous for! I have been using that sub every day for 9 years & it's still pumping it out in spades. It's my favorite piece of gear :hsd:!
Kudos to SVS!
Last week I slid my PB13-Ultra out to adjust the gain and found that the knob was missing. Looked at it further & all 8 knobs were missing! Now this thing is a beast. At 150 pounds, you don't just slide this thing out to pull the knobs off...I have no idea what happened to them :foottap:.
I emailed SVS to see if they possibly had access to any more knobs (mind you I was one of the first people to buy this Sub during its "pre-order announcement" back on 5-17-2007. That's 9 years ago!). I offered to pay for them + any handling charges + shipping. That's the least I could do! Ed emailed me back today & said they could send me all 8 knobs! Just confirm my address.
That amp has been out of production for several years & they don't use Bash amps anymore. I don't know how they pulled that off, but it just goes to show you another example of the level of customer support that SVS has become famous for! I have been using that sub every day for 9 years & it's still pumping it out in spades. It's my favorite piece of gear :hsd:!
Kudos to SVS!