Exceptional Customer Service - Home Theater Forum and Systems - HomeTheaterShack.com

 
Thread Tools
post #1 of 10 Old 07-01-16, 06:39 PM Thread Starter
Elite Shackster
Quenten
 
Join Date: Jun 2007
Location: Tallahassee, Florida
Posts: 2,453
My System
Exceptional Customer Service

Hey guys, just wanted to share my customer service story with you.

Last week I slid my PB13-Ultra out to adjust the gain and found that the knob was missing. Looked at it further & all 8 knobs were missing! Now this thing is a beast. At 150 pounds, you don't just slide this thing out to pull the knobs off...I have no idea what happened to them .

I emailed SVS to see if they possibly had access to any more knobs (mind you I was one of the first people to buy this Sub during its "pre-order announcement" back on 5-17-2007. That's 9 years ago!). I offered to pay for them + any handling charges + shipping. That's the least I could do! Ed emailed me back today & said they could send me all 8 knobs! Just confirm my address.

That amp has been out of production for several years & they don't use Bash amps anymore. I don't know how they pulled that off, but it just goes to show you another example of the level of customer support that SVS has become famous for! I have been using that sub every day for 9 years & it's still pumping it out in spades. It's my favorite piece of gear !

Kudos to SVS!
Tonto is offline  
Sponsored Links
Advertisement
 
post #2 of 10 Old 07-01-16, 10:33 PM
HTS Administrator
News Editor
Reviewer
 
Todd Anderson's Avatar
Todd Anderson
 
Join Date: Jul 2009
Location: MD
Posts: 4,557
My System
Awesome! Not surprising... But surprising at the same time! ;-)

Love supporting companies like SVS
Todd Anderson is offline  
post #3 of 10 Old 07-02-16, 05:29 AM
gac
Shackster
 
Join Date: Mar 2016
Location: Timisoara, Romania
Posts: 5
Re: Exceptional Customer Service

I second the above-mentioned opinion. My story was about a SVS subwoofer that I wanted to order and still needed some clarifying information. I wrote an email message to SVS and in due time a Customer Service Associate wrote back the clarifying detail.
gac is offline  
 
post #4 of 10 Old 07-04-16, 04:19 PM
HTS Moderator
Reviewer
 
theJman's Avatar
Jim
 
Join Date: Mar 2012
Location: New Joisey
Posts: 2,985
My System
Re: Exceptional Customer Service

There's a reason some of the ID company's continue to flourish. SVS was one of the first to adopt that business model, and customer service is key to why they're still going strong. This is just 1 of a 100 such examples.

Although I must admit to being curious as to what happened to all those knobs...

-Jim

If you take yourself too seriously, expect me to do the exact opposite
theJman is offline  
post #5 of 10 Old 07-04-16, 05:14 PM Thread Starter
Elite Shackster
Quenten
 
Join Date: Jun 2007
Location: Tallahassee, Florida
Posts: 2,453
My System
Re: Exceptional Customer Service

Tell me about it Jim! They are just gone. No pieces on the floor, nobody in the house has any knowledge on them either. And it has only been less than a month since I adjusted it. I frequently turn it up/down depending on whether I'm watching a movie vs listening to music. My youngest daughter has friends over frequently. That's the only thing I can think of. But why any of them would want them...
Tonto is offline  
post #6 of 10 Old 07-06-16, 09:50 PM Thread Starter
Elite Shackster
Quenten
 
Join Date: Jun 2007
Location: Tallahassee, Florida
Posts: 2,453
My System
Re: Exceptional Customer Service

Well I've been feeling guilty about SVS not taking any money for a problem that is truly not their fault. So I email Ed again today to insist that he let me pay for them. Come to find out he's off, but Jeff chimes in and says, no problem, we don't want any money & besides, we mailed all 8 of them out yesterday...have a great day!

SVS truly is a class act!
Tonto is offline  
post #7 of 10 Old 07-11-16, 10:16 AM
Senior Shackster
 
FargateOne's Avatar
 
Join Date: Mar 2015
Location: Québec, Canada
Posts: 341
My System
Re: Exceptional Customer Service

I second the above-mentioned opinion.
FargateOne is offline  
post #8 of 10 Old 07-27-16, 04:28 AM
Shackster
 
Crisss22's Avatar
Cristian T.
 
Join Date: Jul 2016
Location: Bucharest, Romania
Posts: 28
Re: Exceptional Customer Service

I totally agree with you here; the support SVS offers is 5* all the way!
When you ask something they answer you back a.s.a.p. and always argument the answer for better understanding.

In Europe the prices for every SVS item are bigger with around 100-300$ (for example I payed for my SVS SB2000 900$, in USA it’s 700$....you lucky you from US ) but totally worth every single penny for the quality of the products and customer support!

Cristian
Crisss22 is offline  
post #9 of 10 Old 07-27-16, 04:50 AM
HTS Administrator
News Editor
Reviewer
 
Todd Anderson's Avatar
Todd Anderson
 
Join Date: Jul 2009
Location: MD
Posts: 4,557
My System
Re: Exceptional Customer Service

Does SVS have a distributor in Europe? Or do you have to buy direct (and have shipped) from the US?
Todd Anderson is offline  
post #10 of 10 Old 07-27-16, 05:09 AM
Shackster
 
Crisss22's Avatar
Cristian T.
 
Join Date: Jul 2016
Location: Bucharest, Romania
Posts: 28
Re: Exceptional Customer Service

Quote:
Todd Anderson wrote: View Post
Does SVS have a distributor in Europe? Or do you have to buy direct (and have shipped) from the US?
They have official dealers in almost all big country’s in EU; starting 2 months ago also here in Bucharest / Romania (but the stocks will arrive next month I think and I can finally see/test other subwoofers and their speakers also )
I bought my from Norway (LSOUND) and shipped free by UPS without never listening or seeing a SVS product(just reviews, forums, youtube)….was a bit of a gamble but came out great in the end.
Unfortunately you can’t find anywhere the conditions from US (discount for going dual, 30 trial and free shaping back if you decide to change with other product ….and so on)
And SVS it’s from my knowledge the only good direct internet subwoofer manufacturer present in EU (no Rhythmic, HSU)….and PSA has only in the UK I think.

Cristian
Crisss22 is offline  
Reply

Bookmarks

Tags
customer , exceptional , service

Quick Reply
Message:
Options

Register Now




PLEASE COMPLETE ALL REQUIRED FIELDS BELOW... THANKS!

REQUIRED FIELDS ON THIS PAGE
YOU MUST COMPLETE ALL OF THESE

Username
Password
Confirm Password
Email Address
Confirm Email Address
Random Question
Random Question #2




User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
PLEASE READ BELOW PRIOR TO ENTERING AN EMAIL ADDRESS!

ATTENTION!

YOU MUST ACTIVATE YOUR ACCOUNT!

Activation requires you reply to an email we will send you after you register... if you do not reply to this email, you will not be able to view certain areas of the forum or certain images... nor will you be able download software.

AN INVALID EMAIL ADDRESS WILL CAUSE YOUR ACCOUNT TO BE DELETED!

See our banned email list here: Banned Email List

We DO NOT respond to spamcop, boxtrapper and spamblocker emails... please add @hometheatershack DOT com to your whitelist prior to registering or you will get nowhere on your registration.


Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML is not allowed!
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 


For the best viewing experience please update your browser to Google Chrome