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Sony STR-DE995/B - AV receiver - 5.1 channel - black | 
| Brand: Sony
Category: CE
This item is no longer available
Rating:  3 reviews
Sales Rank: 61876
Media: Electronics
Shipping Weight (lbs): 28
Dimensions (in): 17 x 14.5 x 6.2
Warranty: 2 years warranty
MPN: STR-DE995/B
Model: DE995/B
UPC: 027242618091
EAN: 0027242618091
ASIN: B00009WPPA
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| Editorial Reviews:
Product Description
Sony's STR-DE995/B Receiver will add astounding sound to your entertainment. With a 7 Channel Power Rating, this receiver boasts features like Dolby Digital, Dolby Digital EX, dts, dts ES, dts: Neo6, Dolby Pro Logic II Decoding, S-Video Up-Conversion from Composite Video, 2 Component Video Inputs: HD Pass (80 MHz), Multi-Room Audio Output with Independent Source Selection, an LCD Preprogrammed - Learning - Macro Remote Control, Front S-Video/Composite A/V and Optical Input, and an On Screen Display. Additional features include 32-bit DSP with 13 acoustic environments, a Digital Cinema Sound System with Cinema Studio EX modes, and 30 Station Presets. Its easy set-up will allow for instant entertainment. Succumb to sound that's all Sony - the STR-DE995/B.
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| Customer Reviews:
 Degrades Video Picture Quality July 11, 2007
Samir (Virginia Beach, VA)
2 out of 2 found this review helpful
I've owned this receiver for three years now. I bought it to use as both an audio receiver and a video switcher. At first it was great, but after about 6 months I noticed some serious degradation in the picture quality - dark picture with serious horizontal waves. At first I thought it was poor cable reception or a problem with the television or cable connections, however I've traced the problem to the internal receiver. The sound quality is still fine. I've wired a work around that's acceptable, but defeats the purpose of buying a home theater receiver to handle all of the source selection. I'm sure Sony can come up with a better quality video switcher for a high end product.
 Good Reciever for the Money October 23, 2006
J. Graber (Central Florida)
3 out of 3 found this review helpful
I've had the STR-DE995 for just over two years now and it continues to perform well in almost every area. The supplied remote is very easy to use and, since mose of my components are Sony anyway, worked with everything "out of the box."
If there's a downside it's that this receiver is starting to show its age. It has no ProLogic IIx support and it doesn't have any DVI or HDMI inputs. It also cannot use it's own on-screen menus via component video. It also has limited component video inputs, since it was built at a time when S-Video was king and component was just catching on.
It continues to do an admirable job switching and up-converting to component video for my Mitsubishi DLP HDTV. Sound is very good in 5.1 mode but the receiver's digital cinema modes really stand out in 7.1 mode.
Overall, for the generation it was built this is an outstanding receiver and I have been very happy with it for years. I may be forced to upgrade to get additional digital inputs, but otherwise it's an excellent bargain and a good start to a good home theater.
 After 7 years SONY has lost my business August 6, 2004
Chet (PA)
13 out of 49 found this review helpful
After less than one year, this "Home theater" receiver deteriorated into an overpriced stereo receiver. For your amusement, I attached the letter I sent to SONY of America's CEO.
Mr. Howard Stringer,
I am writing to inform you that your company has just lost my business. Over the years I have purchased many products from Sony and its subsidiaries, including a SONY Walkman, a Car Discman, 3 stereo receivers, a CD/DVD 5 disc changer, a WEGA TV, a PlayStation and its software, and DVDs and CDs distributed by SONY and its subsidiaries Columbia and Epic.
With the recent purchase of the SONY STR-DE995 receiver, I experienced audio problems 9 months from the date of purchase. The chronology of action taken is outlined below.
In an email, I wrote:
"Audio problem - When Dolby/dts (or any surround format) is selected a rhythmic, chirping noise is sounded through the center and rear speakers (currently have 5.1 setup). The noise is amplified as the volume increases. There is no recognizable noise when the receiver is in stereo
mode (since the surround speakers are not enabled). I've tried the following connections: RCA analog, Digital Coaxial, and Digital optical. The receiver is stored in an entertainment center, and is connected to a SonicBlue ReplayTV DVR and Sony DVP-NC655P (both devices have the same sound output problem). The audio problem began about 2 weeks ago. No devices/cables/wires have been added or removed leading up to the problem. I've had no other problems with this device."
Follow-up email from customer service stated the problem would need to be serviced. My reply:
"The service offered is very unsatisfactory. I treat and have treated all my electronic devices in excellent condition, and this product was purchased less than a year ago (09/26/2003). The recommendation was to have it serviced. Since the closest Sony Service Center is over 2 hours away and the closest authorized center is 45 min away, I'd have to mail it to one of
the centers. Figuring 2 business days to and from the center and about 3-5 days to be serviced (if it can be repaired at all); that would leave me without a receiver for at least 2 weeks. With the many years doing business with Sony, I expect its receiver to be fully operational for many years, not just 9 months. Also, the out of pocket expenses that would be charged at my expense to get the receiver to one of the service centers is not acceptable.
I take a great deal of time researching the best products for the resources I have available to me; when I decide to purchase that product I not only expect the product to be exceptional, but the service as well. Therefore, since the product is under warranty, I want the STR-DE995 replaced with a new one, and I will ship the "problem" receiver to Sony at its expense."
A 2nd follow-up email was sent stating customer service would need to be phoned. When I spoke with a rep this morning, he stated SONY's policy would not be able to honor my request as stated in the above email. When no progress had been made I requested to speak to the manager. He said he was the manager. I reiterated my request to speak to his supervisor. He then transferred me to a rep named Luke. He basically mimicked what the precious rep had told me; insisting policy must be adhered to. I continued the conversation stating, I expect perfection in the products I buy and the service that comes with that product. He replied that SONY equipment is constructed by humans and mistakes will be made. With that said, am I to believe that now and in the future I can expect less than perfect products from SONY? Even if my receiver is serviced, what's to guarantee there will be no other underlying problems? He didn't have the knowledge to answer my questions; instead he repeated the warranty policy. I went on to say, if SONY will not compensate me with a new receiver and pay for shipping costs, it will lose my business and will recommend to my friends and family to do the same. He told me I shouldn't base this decision on emotion, and tried to explain to me how businesses worked. I cut his rhetoric short by restating my position. He offered to fill out a service request. I said, you have lost my business and be sure to pass the message onto your supervisor.
With the end of the conversation, the SONY Car Discman that I've been using at my workplace for the past 6 years went right in the garbage. I will not advertise SONY or any of its subsidiaries. I will not purchase any SONY product and encourage my friends and family to do the same. I will not buy advertising that supports the Spider-Man franchise or Columbia/Tri-Star films, nor those products advertised on Wheel of Fortune and Jeopardy!. Finally, until I have the resources, I will be replacing all my SONY products with non-affiliated brands.
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