DRC88BM problem - Page 2 - Home Theater Forum and Systems - HomeTheaterShack.com

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post #11 of 11 Old 04-30-17, 10:30 AM Thread Starter
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Join Date: Sep 2009
Location: Plano, Tx.
Posts: 1,205
Re: DRC88BM problem

I was asked to ship my unit back to Hong Kong for evaluation .... shipping to HK at my expense... the unit is well within warranty coverage...

If your not familiar with these issue - especially after making any Dirac calibration I get random crackling pops at loud volume - unplugging the unit once -sometimes several times is necessary to temporarily fix this issue... It is obviously very distressing to be listening to music at mid level and all of a sudden the loud popping sounds start happening... Quite a few people have reported this issue on MiniDSP forum with absolutely the same issue - Tech support has been pathetically slow in addressing this issue - mostly presuming that the customer has incorrectly setup the unit or is incorrectly using the calibration setup...
Now they want me to ship my unit back at my expense - my thoughts on that policy cannot be written here.... Tech support is bad enough that it is ONLY email response... the fact that they seem to have no answer to this issue (which was actually an identical problem with the first Emotiva/XMC1 units) is not acceptable... When my DDRC88BM works correctly it's fantastic - absolutely addicted to the performance and impulse response correction method... when it fails Im pulling my hair out...
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