Revised Firmware V1.4 for the DSP1124P with V1.3 ONLY! - Page 3 - Home Theater Forum and Systems - HomeTheaterShack.com

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post #21 of 138 Old 12-27-06, 10:32 AM Thread Starter
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Re: Revised Firmware V1.4 for the DSP1124P

OUCH!
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post #22 of 138 Old 12-28-06, 06:58 PM
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Re: Revised Firmware V1.4 for the DSP1124P

Got another message from Behringer...much more hopeful:
Dear Ron Carlton,

Thanks for writing, Ron. The DSP1124P is not flash-upgradeable via MIDI - it actually has to be upgraded by replacing the socketed EPROM in the unit. As far as obtaining an EPROM upgrade, it's free from BEHRINGER for units under warranty (within one year of purchase). For units out of warranty, it's not a problem as we supply the firmware and you can have it burned at your nearest authorized BEHRINGER service center for a minimal fee. Let me know which category you fall into and we can go from there, Ron. Thanks again for your patience.

We hope that we have been able to help you with this information.

Best regards,

Your BEHRINGER Customer Support Team


Sent them my serial number and address. Mine is under warranty. Will keep everyone posted.

Dallas, Texas

Downstairs: Oak Klipschorns, LaScala (center), Cornwall (sides), Bubinga Heresy I (rear), SVS PB12-Plus/2, Outlaw 990, McIntosh MA6100, (2) MC250, MC2100, Oppo BDP-95, Toshiba HD-A2, Belkin Pure AV PF60, Behringer DSP1124P

Upstairs: McIntosh C2200, MC275 MKIV, Walnut Cornwall I, Oppo BDP-83, Technics SL-1200 M3D, Audio Technica AT150MLX, Richard Gray Power Company 400 Pro
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post #23 of 138 Old 12-28-06, 07:28 PM
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Re: Revised Firmware V1.4 for the DSP1124P

And just a few minutes after sending the information to Behringer I get this nice message:
Dear Ron Carlton,

Thanks for writing, Ron. This particular firmware has just been released, so the physical EPROMS are not yet in stock. However, we should get the process started - could you please fax a copy of your sales receipt at 425-673-7647, Att. Jorge H. Tech Support. The paperwork is required for warranty verification; as soon as I get the fax and the EPROMS, I'll send it out right away.

We hope that we have been able to help you with this information.

Best regards,

Your BEHRINGER Customer Support Team


Now I have to dig up the receipt...hope I can find it .

Dallas, Texas

Downstairs: Oak Klipschorns, LaScala (center), Cornwall (sides), Bubinga Heresy I (rear), SVS PB12-Plus/2, Outlaw 990, McIntosh MA6100, (2) MC250, MC2100, Oppo BDP-95, Toshiba HD-A2, Belkin Pure AV PF60, Behringer DSP1124P

Upstairs: McIntosh C2200, MC275 MKIV, Walnut Cornwall I, Oppo BDP-83, Technics SL-1200 M3D, Audio Technica AT150MLX, Richard Gray Power Company 400 Pro
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post #24 of 138 Old 12-28-06, 08:44 PM Thread Starter
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Re: Revised Firmware V1.4 for the DSP1124P

Well that certainly sounds reasonable enough. I bet if you pressed the issue on the units out of warranty you might get it done for free as well. Just maybe... ... worth a try anyway.
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post #25 of 138 Old 12-28-06, 09:18 PM
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Re: Revised Firmware V1.4 for the DSP1124P

I might have to...can't find the receipt . I did receive it on 23 of May.

Dallas, Texas

Downstairs: Oak Klipschorns, LaScala (center), Cornwall (sides), Bubinga Heresy I (rear), SVS PB12-Plus/2, Outlaw 990, McIntosh MA6100, (2) MC250, MC2100, Oppo BDP-95, Toshiba HD-A2, Belkin Pure AV PF60, Behringer DSP1124P

Upstairs: McIntosh C2200, MC275 MKIV, Walnut Cornwall I, Oppo BDP-83, Technics SL-1200 M3D, Audio Technica AT150MLX, Richard Gray Power Company 400 Pro
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post #26 of 138 Old 12-28-06, 09:42 PM Thread Starter
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Re: Revised Firmware V1.4 for the DSP1124P

Call your vendor... surely they can supply you with another receipt or copy of it.
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post #27 of 138 Old 12-29-06, 04:36 AM
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Re: Revised Firmware V1.4 for the DSP1124P

Has anyone verified that the 1.4 firmware fixes the MIDI issue yet?

-Max
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post #28 of 138 Old 01-02-07, 02:44 PM
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Re: Revised Firmware V1.4 for the DSP1124P

Quote:
maxcooper wrote: View Post
Has anyone verified that the 1.4 firmware fixes the MIDI issue yet?

-Max
I'm wondering the same thing. I just got one of these for Christmas.
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post #29 of 138 Old 01-03-07, 11:32 PM
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Re: Revised Firmware V1.4 for the DSP1124P

Happy New Year everyone!

DSP1124P ***defective*** MIDI firmware fix update:

I'm sorry I wasn't able to test and confirm the ver1.4 fix over the holidays - We're still waiting for EPROMs from hobbyroms.com (Christmas mail delays). Those are burned with the ver1.4 "Pre-release" that somehow came from Behringer Engineering. We have three defective Behringer DSP1124Ps waiting for EPROMs. Which ever one's arrive first, I'll pop them in and let you know the results.

The alternative is to pester Behringer Support USA. Eventually they *might* agree to provide you with a replacement EPROM for your DSP1124P. But not likely unless you produce sales receipt and not without telling you that you are "...not using the product as intended". Oddly, I didn't get this far until after sending an eMail directly to the Behringer press release email address in Germany. And I must correct their assumption that I have been "understanding" at all - Actually I'm pretty ****** at their lousy attitude of denial.

Pretty disgusting yet this is still progress of a sort.

Below is Behringer's response to my plea for help in dealing with all these defective DSP1124Ps we have been finding. Yea! They'll send my an EPROM. But what about everyone else? What about all those other defective DSP1124Ps out there. Well, folks, it appears they don't give a *** if everybody wastes their time re-discovering the same bug...

So, you can venture to give "Chris" a call. But, IMHO, ordering EPROMS from hobbyroms.com is probably the fastest route to getting your DSP1124P fixed. It is cheap and likely the easiest path for most anyone.


Quote:
...thank you for contacting BEHRINGER USA.

Our technical support and service teams are in the process of sourcing a
replacement EPROM to have burned for you with an updated version of the
DSP1124P firmware which was just released in order to address the MIDI
data bit issue you have been reporting with your DSP1124P. Because we do
not have the facilities to burn EPROMS on premises here in our office,
we are having this service performed at a regional service center, which
necessarily adds a week or more delay to have the actual EPROM itself
source, then burned with the new firmware version at the service center
facility, and then shipped. We thank you in advance for your
understanding as we work to obtain this update EPROM for you.

If you have additional issues or concerns regarding the DSP1124P please
don't hesitate to let me know. I'm also more than happy to pass on any
comments you may have on this or any other BEHRINGER product to the
appropriate parties at BEHRINGER on your behalf if you do not feel that
your concerns are being adequately addressed by BEHRINGER USA technical
support personnel.

ROY, Chris
Technical Support Administrator
Customer Service
BEHRINGER USA Inc.
Tel: +1 425 672 0816 ext 146
Fax: +1 425 673 7647
Email: [email protected]
Web: www.behringer.com
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post #30 of 138 Old 01-04-07, 08:52 AM
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Re: Revised Firmware V1.4 for the DSP1124P

I just sent an email request to hobbyroms.com for a replacement email. Holiday shipping rush is over so hopefully it won't be too far behind t35tB0t's order. And, more importantly, I hope Behringer gave us a tested and working update.

Thanks for all the legwork done by all of you in this and the other related threads.

-Ben
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