Epson TW6700 (EU) HC 3700 (US) Fuzzy image? - Home Theater Forum and Systems - HomeTheaterShack.com

 1Likes
Reply
 
Thread Tools
post #1 of 13 Old 03-10-17, 08:12 AM Thread Starter
Shackster
 
Join Date: Apr 2013
Posts: 9
Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

I've just become the lucky (or unlucky) owner of an Epson TW6700 as it's called in europe. But of course nothing can go according to plan, and as soon as I set it up I was dissapointed by the lack of sharpness varying over the screen. Contrasting lines are fuzzy at their top region at places, nothing like my old NEC LCD projector that had sharp pixels with kinda borders. Here it's like the pixels bleed upwards, like it has two 'wings' poking up from it. I assume this is not normal and it's somehow defective? Is this normal?

Epson is as good as a brick wall to talk to, called 5 days straight now and no response and all promised callbacks are nowhere to be seen at all. Going to try and call again now and see what they say. Attaching two imaged of the Epson and a third one taken on my 7 year old NEC Projector.

EDIT: Update, Epson level 2 support got back to me and said it's a known issue and it will be repaired... I dread the repair bandwagon of doom... Hopefully but not likely is that the gnarly green pixel will be gone on it's way back.
Attached Thumbnails
Epson TW6700 (EU) HC 3700 (US) Fuzzy image?-1.jpg  

Epson TW6700 (EU) HC 3700 (US) Fuzzy image?-3.jpg  

Epson TW6700 (EU) HC 3700 (US) Fuzzy image?-4.jpg  


Last edited by roxkz; 03-10-17 at 02:07 PM.
roxkz is offline  
Sponsored Links
Advertisement
 
post #2 of 13 Old 03-11-17, 05:56 PM
 
ellisr63's Avatar
Ron
 
Join Date: Feb 2012
Location: In the Home Theater
Posts: 5,768
My System
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

I just picked up one and mine appears to be crystal clear. I still need to work on getting it optimally aligned to my screen though too.

My Home Living room Theater
Samsung 65" FP, Yamaha CX-A5100, Xilica XP4080, (5) JBL 8340As, PS3, XBox One, (1) Asus mini pc, (2) Furman Power Conditioners, Darbee Darcet, Oppo UDP-203, and a Project RPM 1.5 Carbon turntable..
ellisr63 is offline  
post #3 of 13 Old 03-13-17, 12:31 PM Thread Starter
Shackster
 
Join Date: Apr 2013
Posts: 9
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

Quote:
ellisr63 wrote: View Post
I just picked up one and mine appears to be crystal clear. I still need to work on getting it optimally aligned to my screen though too.
Sounds like good news! As for me, mine had misaligned panels, dead pixel and what seemed to be defective optics. It's in for service at Epson now, I got to have it for two days... :\
Hopefully mine will be just as good when it's back home!
roxkz is offline  
 
post #4 of 13 Old 03-19-17, 08:12 PM
 
ellisr63's Avatar
Ron
 
Join Date: Feb 2012
Location: In the Home Theater
Posts: 5,768
My System
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

I had something rattling inside mine and a panel alignment issue too, so I returned mine. I am just going to wait until we move before I look again. It definitely was bright enough for my current setup, but I also saw where they are selling get them molded in Europe with the iris locked down, and double the contrast. I might look at that version when I actually buy again.

Sent from my SM-T550 using Tapatalk

My Home Living room Theater
Samsung 65" FP, Yamaha CX-A5100, Xilica XP4080, (5) JBL 8340As, PS3, XBox One, (1) Asus mini pc, (2) Furman Power Conditioners, Darbee Darcet, Oppo UDP-203, and a Project RPM 1.5 Carbon turntable..
ellisr63 is offline  
post #5 of 13 Old 03-23-17, 08:55 AM Thread Starter
Shackster
 
Join Date: Apr 2013
Posts: 9
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

Quote:
ellisr63 wrote: View Post
I had something rattling inside mine and a panel alignment issue too, so I returned mine. I am just going to wait until we move before I look again. It definitely was bright enough for my current setup, but I also saw where they are selling get them molded in Europe with the iris locked down, and double the contrast. I might look at that version when I actually buy again.

Sent from my SM-T550 using Tapatalk
Seems to be a bit of hit'n'miss, talked to Epson today as it's the eighth day in the 'promised' 6-8 days return window. Guess what? The projector is not even repaired yet, it's still sitting waiting for parts thousands of kilometers away.
I'm getting kind of fed up as I more or less got it for the gaming/movie night get-together next week with my childhood friends. A projector costing close to an entire months sallary spending it's first two-threee weeks god knows where and not in my home when it's defective upon arrival feels pretty bad.

Now waiting for the famous Epson callback, hopefully they have good news for me. I wish you better luck than me when getting your new projector.
On the bright side I just got an 2.5x1.5 meter Foamex board delivered to my door yesterday.
ellisr63 likes this.

Last edited by roxkz; 03-23-17 at 09:02 AM.
roxkz is offline  
post #6 of 13 Old 03-23-17, 09:07 AM
Elite Shackster
 
tonyvdb's Avatar
Tony
 
Join Date: Sep 2007
Location: Edmonton, Alberta, Can
Posts: 15,054
My System
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

did you buy it new or was it used? if it was Buying a used projector has its risks. You took a risk and unfortunately lost. I dont think Epson is to blame for this if it was used because this sort of problem can be caused by someone not handling it right (getting dropped or hitting it hard).
If it was a new purchase why did you not go back to the place you bought it from and get them to exchange it?

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

tonyvdb is offline  
post #7 of 13 Old 03-23-17, 09:29 AM Thread Starter
Shackster
 
Join Date: Apr 2013
Posts: 9
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

Quote:
tonyvdb wrote: View Post
did you buy it new or was it used? if it was Buying a used projector has its risks. You took a risk and unfortunately lost. I dont think Epson is to blame for this if it was used because this sort of problem can be caused by someone not handling it right (getting dropped or hitting it hard).
If it was a new purchase why did you not go back to the place you bought it from and get them to exchange it?
It's 100% brand new from store, not used. It was bought from a store that cleared excess local inventory and they had a single unit left. I bought it at a reduced price due to it being last unit, store offered to send it to Epson for me or said I could do it on my own faster since they had no replacement units for exchange. So I contacted Epson and off it went with a promise of a swift return.
roxkz is offline  
post #8 of 13 Old 03-23-17, 09:35 AM
Elite Shackster
 
tonyvdb's Avatar
Tony
 
Join Date: Sep 2007
Location: Edmonton, Alberta, Can
Posts: 15,054
My System
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

Ok, at least they are going to repair it. My thoughts are that it may not have been brand new as those kinds of stores dont often get new stock. My guess is it may have been a demo or even a return from another customer.
At any rate Its getting fixed, the repair probably required a whole new LCD assembly is my guess and that is not simple.

Home theater:
Onkyo 805, Yamaha YDP2006EQ, Samson Servo 600 amp
3 EV Sentry 500 monitors across the front, 4 Mission 762i's Surrounds, SVS PB13U sub, Panasonic BDT220, Harmony 1100, Nintendo WiiU
Panasonic PT-AE8000 on a 120" 2,35:1 fixed screen

Living room system:
Sherwood/Newcastle R972, Mission 765's, SVS SBS02's, A/D/S MS3u sub, Yamaha YDG2030EQ
Yamaha KX-393 Tape deck, CDC 805 CD changer, Panasonic BD60, Sony turntable PS-T20
Panasonic TC-P50ST60, HD-PVR & WDTV Live, Harmony 900

tonyvdb is offline  
post #9 of 13 Old 03-23-17, 12:33 PM Thread Starter
Shackster
 
Join Date: Apr 2013
Posts: 9
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

Quote:
tonyvdb wrote: View Post
Ok, at least they are going to repair it. My thoughts are that it may not have been brand new as those kinds of stores dont often get new stock. My guess is it may have been a demo or even a return from another customer.
At any rate Its getting fixed, the repair probably required a whole new LCD assembly is my guess and that is not simple.
It's a pretty big store for our little country in Sweden, still it was in the box, batteries and everything unused and sealed and condition was pristine. But I just heard back from Epson (They actually called back!) and they said that they've gotten the spare lens array today and it WILL arrive in time for the get-together on Tuesday! So that's good news, I'll get back on how it turned out when I get it. Hopefully it'll be fine and dandy!

Props for Epson actually calling back and keeping a schedule!
roxkz is offline  
post #10 of 13 Old 03-24-17, 11:59 AM
 
ellisr63's Avatar
Ron
 
Join Date: Feb 2012
Location: In the Home Theater
Posts: 5,768
My System
Re: Epson TW6700 (EU) HC 3700 (US) Fuzzy image?

When I had my Epson 1080p projector they would overnight a replacement projector to you. That is one big thing I liked about Epson...overnight replacement. Keep us informed as to what happens. I am curious how fast they deliver when it is out of the USA, as I will be moving.

Sent from my SM-T550 using Tapatalk

My Home Living room Theater
Samsung 65" FP, Yamaha CX-A5100, Xilica XP4080, (5) JBL 8340As, PS3, XBox One, (1) Asus mini pc, (2) Furman Power Conditioners, Darbee Darcet, Oppo UDP-203, and a Project RPM 1.5 Carbon turntable..
ellisr63 is offline  
Reply

Bookmarks

Tags
3700 , epson , eu , fuzzy , hc , image , tw6700

Quick Reply
Message:
Options

Register Now




PLEASE COMPLETE ALL REQUIRED FIELDS BELOW... THANKS!

REQUIRED FIELDS ON THIS PAGE
YOU MUST COMPLETE ALL OF THESE

Username
Password
Confirm Password
Email Address
Confirm Email Address
Random Question
Random Question #2




User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
PLEASE READ BELOW PRIOR TO ENTERING AN EMAIL ADDRESS!

ATTENTION!

YOU MUST ACTIVATE YOUR ACCOUNT!

Activation requires you reply to an email we will send you after you register... if you do not reply to this email, you will not be able to view certain areas of the forum or certain images... nor will you be able download software.

AN INVALID EMAIL ADDRESS WILL CAUSE YOUR ACCOUNT TO BE DELETED!

See our banned email list here: Banned Email List

We DO NOT respond to spamcop, boxtrapper and spamblocker emails... please add @hometheatershack DOT com to your whitelist prior to registering or you will get nowhere on your registration.


Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML is not allowed!
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 


For the best viewing experience please update your browser to Google Chrome