Epson 8350 Auto Iris Error - Home Theater Forum and Systems - HomeTheaterShack.com

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post #1 of 16 Old 05-20-13, 03:47 PM Thread Starter
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Epson 8350 Auto Iris Error

My 1 1/2 year old Epson 8350 has and Auto Iris Error which to date has occured maybe 8 times and each time I have had to unplug the projector for a few minutes to get it to work. Anyone have this problem? I believe I have like 1400hrs on it. Why does unplugging the unit make it work again its soo weird. Would Epson cover this under warranty?
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post #2 of 16 Old 05-21-13, 12:55 AM
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Re: Epson 8350 Auto Iris Error

It kinda sounds like the gears on the iris motor / optical block are a little stuck and need to be cleaned or are wearing out, but you have to basically tale the PJ just about all the way apart to get to this location, i am not 100% sure on this but i have seen other Epson owners with the same problem and it ended up being this gears on the iris motor / optical block problem.

I don't own a Epson PJ myself but this might be worth checking this problem out, as other people with a Epson PJ in this model were unplugging it for a bit to get it not to show this auto iris error.
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post #3 of 16 Old 06-13-13, 11:12 AM
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Re: Epson 8350 Auto Iris Error

I am on my 3rd refurbished 8350 in six months. Two of these units including my current one periodically give me the auto iris error message. I have found I can turn off the power switch for a minute and re-power the unit to correct the problem. I have this problem about twice a month. I will probably swap this unit out under warranty before it expires. I am concerned that out of 3 units two have had this issue, the third unit had a convergence problem. Picture quality is fantastic when it is working.
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post #4 of 16 Old 06-13-13, 01:53 PM Thread Starter
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Re: Epson 8350 Auto Iris Error

Mine was doing it fairly often but now it hasn't done it in like three months. My warranty is up in February so I'm wondering if I should just get it on record to show I'm already having the problem. I just don't wanna give this unit up as my convergence is almost non existent. How has Epson been about the return and such?
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post #5 of 16 Old 06-13-13, 02:34 PM
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Re: Epson 8350 Auto Iris Error

They have been great about the returns. They shipped a new (refurbished) projector each time along with the return labels to ship back for free. No questions asked. My first unit started with the error message but began making a rattling noise after a couple of months.
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post #6 of 16 Old 06-13-13, 02:49 PM Thread Starter
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Re: Epson 8350 Auto Iris Error

I've actually never had the iris turned on until about a week ago and you know what I think I hear some crunchy noises from it.
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post #7 of 16 Old 06-14-13, 07:02 AM Thread Starter
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Re: Epson 8350 Auto Iris Error

O boy.... just my luck. Just when I finally decide to turn the auto iris on, I believe the bulb died last night. I was not watching it but my wife told me this morning that she went to turn the projector on and nothing. So after taking it down this morning I found nothing projecting and then wait about 2 to 3 minutes and then the fan speeds up and the "lamp" light starts flashing on top of the projector. Guess Def time to call in.
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post #8 of 16 Old 06-17-13, 07:02 AM
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Re: Epson 8350 Auto Iris Error

Bummer
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post #9 of 16 Old 06-17-13, 02:27 PM Thread Starter
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Re: Epson 8350 Auto Iris Error

I spoke with Epson today and told them what happened and they said not a problem and also that the new unit was already sent out.
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post #10 of 16 Old 06-17-13, 03:03 PM
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Re: Epson 8350 Auto Iris Error

Glad to hear that. They have always been great about replacing my unit, just dissappointed that after 3 I am still having a problem. Also what happens when the warranty runs out?
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