Need help with my Denon AVR-1912!!! - Page 6 - Home Theater Forum and Systems - HomeTheaterShack.com

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post #51 of 64 Old 12-21-12, 09:18 PM
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Re: Need help with my Denon AVR-1912!!!

Hello,
The thing is I never discussed Onkyo. The only thing that seemed to cause issue is that AC4L offering a 30 Day Return Policy whilst an overwhelming percentage offering the lowest prices is a rare thing.

I stated that this was the definition of a mitigating circumstance. However, Best Buy would have done nothing different. Same goes with a about everyone with the exception of Costco.
Cheers,
JJ

HT
Speakers: Martin Logan Vantage (Mains), Martin Logan Stage (Center), Martin Logan Vista (Surrounds), Martin Logan Montages (Surrounds) Hsu Research VTF-15h MK2, Martin Logan Descent i (Subwoofer)
Amplification: Aragon 8008bb, Parasound HCA-3500, Parasound HCA-2205 AT, Parasound HCA-1000a
AVR/SSP: Denon AVR-4520CI
Electronics: OPPO BDP-93
Gaming Consoles: Sony PS4, Xbox 360 S (250 gb)
Display: Panasonic TC-P65ZT60, Sony KDL-55EX500, Sony KD-34XBR910
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post #52 of 64 Old 12-24-12, 05:23 AM
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Re: Need help with my Denon AVR-1912!!!

Quote:
Jungle Jack wrote: View Post
Hello,
The thing is I never discussed Onkyo. The only thing that seemed to cause issue is that AC4L offering a 30 Day Return Policy whilst an overwhelming percentage offering the lowest prices is a rare thing.

I stated that this was the definition of a mitigating circumstance. However, Best Buy would have done nothing different. Same goes with a about everyone with the exception of Costco.
Cheers,
JJ
Apologies if I offended you - that was truly not my intent. I was trying to express that nobody could defend the behavior of the website not returning my call. Apologies if I didn't communicate that the right way.
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post #53 of 64 Old 12-24-12, 08:44 AM
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Re: Need help with my Denon AVR-1912!!!

Hello,
I really think this has been a matter of misunderstanding. One for which I am decidedly culpable. I really am sympathetic to your situation and purposely disclosed the website not to defend it, but to let other members know your experience.

I am so glad Denon has swapped out your 1912. Please believe be when I say I have maybe had 2 or 3 differences of opinion like this during my entire time here.
All the best,
J

HT
Speakers: Martin Logan Vantage (Mains), Martin Logan Stage (Center), Martin Logan Vista (Surrounds), Martin Logan Montages (Surrounds) Hsu Research VTF-15h MK2, Martin Logan Descent i (Subwoofer)
Amplification: Aragon 8008bb, Parasound HCA-3500, Parasound HCA-2205 AT, Parasound HCA-1000a
AVR/SSP: Denon AVR-4520CI
Electronics: OPPO BDP-93
Gaming Consoles: Sony PS4, Xbox 360 S (250 gb)
Display: Panasonic TC-P65ZT60, Sony KDL-55EX500, Sony KD-34XBR910
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post #54 of 64 Old 12-24-12, 10:07 AM
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Re: Need help with my Denon AVR-1912!!!

^^^^
Good man.
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post #55 of 64 Old 01-21-13, 11:10 AM
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Re: Need help with my Denon AVR-1912!!!

Quote:
Jungle Jack wrote: View Post
Hello,
I really think this has been a matter of misunderstanding. One for which I am decidedly culpable. I really am sympathetic to your situation and purposely disclosed the website not to defend it, but to let other members know your experience.

I am so glad Denon has swapped out your 1912. Please believe be when I say I have maybe had 2 or 3 differences of opinion like this during my entire time here.
All the best,
J
I just wanted to report back in that I'm now on my 3rd replacement of this as the 2nd has experienced an issue. I truly hope Denon can find a way to get my money back if this one doesn't work.
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post #56 of 64 Old 01-21-13, 11:18 AM
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Re: Need help with my Denon AVR-1912!!!

Quote:
oates wrote: View Post


I just wanted to report back in that I'm now on my 3rd replacement of this as the 2nd has experienced an issue. I truly hope Denon can find a way to get my money back if this one doesn't work.
The chances of getting money back are amazingly slim. Another AVR? Most likely. What went wrong with the last one?

HT
Speakers: Martin Logan Vantage (Mains), Martin Logan Stage (Center), Martin Logan Vista (Surrounds), Martin Logan Montages (Surrounds) Hsu Research VTF-15h MK2, Martin Logan Descent i (Subwoofer)
Amplification: Aragon 8008bb, Parasound HCA-3500, Parasound HCA-2205 AT, Parasound HCA-1000a
AVR/SSP: Denon AVR-4520CI
Electronics: OPPO BDP-93
Gaming Consoles: Sony PS4, Xbox 360 S (250 gb)
Display: Panasonic TC-P65ZT60, Sony KDL-55EX500, Sony KD-34XBR910
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post #57 of 64 Old 01-21-13, 03:38 PM
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Re: Need help with my Denon AVR-1912!!!

This one kicks off and the red light flashes. The manual said it is a warning for overheating. There is plenty of space around the receiver and it sometimes kicks off before it really gets running.

The replacement is ok so far. I hear what you're saying about getting money back and it maybe not being possible. But at some point a company owes a customer for their time. In reality, based on them "testing" refurbs before they leave, I must be the luckiest cat out there. 2 that just happen to be the needles in haystacks of malfunctioning refurbs. I don't think so. Never again on a refurb. I should have just gone to Best Buy and spent half as much for a Yamaha that would have worked out if the box.

I have over 4 hours into this thing to just get a receiver that works (and I'm still not even sure I have one yet). This is between driving to reship units back and connecting and disconnecting, setting up etc.... At some point, a company should do the right thing and either a) give me my money back b) ship me a new receiver instead of a refurb.
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post #58 of 64 Old 01-21-13, 04:32 PM
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Re: Need help with my Denon AVR-1912!!!

How much ventilation where the AVR is placed? How many inches of clearance is there above the AVR and is it placed in an enclosed AV Rack?
Unfortunately, if a refurbished AVR is purchased, it is exceedingly rare for a manufacturer to replace it with an A-Stock. Truly sorry for the issues you have experienced.

HT
Speakers: Martin Logan Vantage (Mains), Martin Logan Stage (Center), Martin Logan Vista (Surrounds), Martin Logan Montages (Surrounds) Hsu Research VTF-15h MK2, Martin Logan Descent i (Subwoofer)
Amplification: Aragon 8008bb, Parasound HCA-3500, Parasound HCA-2205 AT, Parasound HCA-1000a
AVR/SSP: Denon AVR-4520CI
Electronics: OPPO BDP-93
Gaming Consoles: Sony PS4, Xbox 360 S (250 gb)
Display: Panasonic TC-P65ZT60, Sony KDL-55EX500, Sony KD-34XBR910
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post #59 of 64 Old 01-27-13, 07:14 AM
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Re: Need help with my Denon AVR-1912!!!

3rd unit the receiver resets itself on a loop with with a flashing green light. Did a system reset and made sure all connections are taught.

Does anybody have anything else I can try before I ca Denon?

I've truly been patient with their sending of 3 units. Good customer service would be just getting my money back if I want it. With driving to drop off at fed ex, and disconnecting and setting up, I'll now have 6 hours into this thing. With a 3 month old and 4 year old at home I just don't have time for this. I'm sincerely disappointed with this whole experience and don't believe Denon has the capability to test their refurb units prior to shipping.

Every unit I've had a problem with started acting up after and hour of watching. Just turning it on once would lead you to believe it worked.
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post #60 of 64 Old 01-28-13, 06:14 AM
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Re: Need help with my Denon AVR-1912!!!

Quote:
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3rd unit the receiver resets itself on a loop with with a flashing green light. Did a system reset and made sure all connections are taught.

Does anybody have anything else I can try before I ca Denon?

I've truly been patient with their sending of 3 units. Good customer service would be just getting my money back if I want it. With driving to drop off at fed ex, and disconnecting and setting up, I'll now have 6 hours into this thing. With a 3 month old and 4 year old at home I just don't have time for this. I'm sincerely disappointed with this whole experience and don't believe Denon has the capability to test their refurb units prior to shipping.

Every unit I've had a problem with started acting up after and hour of watching. Just turning it on once would lead you to believe it worked.
Sounds like you're cursed or something!

Couple things:

1. Have you tried connecting NOTHING to the unit and just turn it on to see what happens? If it goes into overload/protection/whatever while doing absolutely nothing, you've got a good case to go after Denon with.

2. Are you plugging it into the same receptacle each time? Probably just a remote possibility, but could their be something wrong with your mains wiring to that receptacle?
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