Help: Denon 4311 Subwoofer 2 pre-out not working - Page 2 - Home Theater Forum and Systems - HomeTheaterShack.com

Reply
 
Thread Tools
post #11 of 18 Old 07-15-13, 01:10 PM Thread Starter
Shackster
Mark
 
Join Date: Aug 2008
Location: Tucson, AZ
Posts: 18
Re: Help: Denon 4311 Subwoofer 2 pre-out not working

I beleive I have tried everything to no avail. I have contacted the dealer to see if I can get the unit replaced. I will report back when I know more.

Thanks everyone for the help.
loc4me is offline  
Sponsored Links
Advertisement
 
post #12 of 18 Old 07-15-13, 03:38 PM
Senior Shackster
 
cr136124's Avatar
 
Join Date: Apr 2012
Location: United States
Posts: 240
My System
Re: Help: Denon 4311 Subwoofer 2 pre-out not working

Quote:
loc4me wrote: View Post
I beleive I have tried everything to no avail. I have contacted the dealer to see if I can get the unit replaced. I will report back when I know more.

Thanks everyone for the help.
I'm really sorry to hear that none of the solutions provided were able to help you with this issue. So, I think you are doing the right thing on contacting your dealer to evaluate options. Hopefully, they will have extra units, so they can just ship you a replacement unit ASAP.

Yes, please keep us posted and good luck with the claim process.
cr136124 is offline  
post #13 of 18 Old 07-15-13, 03:43 PM Thread Starter
Shackster
Mark
 
Join Date: Aug 2008
Location: Tucson, AZ
Posts: 18
Re: Help: Denon 4311 Subwoofer 2 pre-out not working

The dealer said I have to contact Denon and they will exchange/replace it. I'm going to attempt several more resets tonight as well as a network reset that I found over on AVSforum. If this does not resolve the issue then I will call Denon tomorrow.
loc4me is offline  
 
post #14 of 18 Old 07-15-13, 03:46 PM
Senior Shackster
 
cr136124's Avatar
 
Join Date: Apr 2012
Location: United States
Posts: 240
My System
Re: Help: Denon 4311 Subwoofer 2 pre-out not working

Quote:
loc4me wrote: View Post
The dealer said I have to contact Denon and they will exchange/replace it. I'm going to attempt several more resets tonight as well as a network reset that I found over on AVSforum. If this does not resolve the issue then I will call Denon tomorrow.
Well, if it was me, I'll be calling Denon right away. They might ask you to run few additional tests and/or they might ask you for additional information about your purchase. So, you call them today, you will have at least that portion moving already.

Again...........that is just me.......
cr136124 is offline  
post #15 of 18 Old 08-04-13, 11:50 AM Thread Starter
Shackster
Mark
 
Join Date: Aug 2008
Location: Tucson, AZ
Posts: 18
Re: Help: Denon 4311 Subwoofer 2 pre-out not working

Well Denon did replace the unit however it took 3 weeks to get a new one. During this process I took the opportunity to upgrade to the 4520 and I am happy I did.
loc4me is offline  
post #16 of 18 Old 08-04-13, 11:58 AM
Senior Shackster
 
cr136124's Avatar
 
Join Date: Apr 2012
Location: United States
Posts: 240
My System
Re: Help: Denon 4311 Subwoofer 2 pre-out not working

Quote:
loc4me wrote: View Post
Well Denon did replace the unit however it took 3 weeks to get a new one. During this process I took the opportunity to upgrade to the 4520 and I am happy I did.
Hold on a second, you what!?!?

So, you upgraded to the 4520, you didn't told us anything until now, and you just dare to post this..............
without pics!!!




LOL.......congrats on the new receiver. What do you think of it? Is Audyssey XT32 treating you well?

cr136124 is offline  
post #17 of 18 Old 08-04-13, 04:35 PM Thread Starter
Shackster
Mark
 
Join Date: Aug 2008
Location: Tucson, AZ
Posts: 18
Re: Help: Denon 4311 Subwoofer 2 pre-out not working

haha. Well it just arrived on Thursday.

Yes. The 4520 is very nice. I like it better than the 4311. The GUI is nicer and I prefer the way the back is laid out over the 4311. XT32 seems to be a nice improvement over XT. It nailed my speaker distances whereas XT was always off. I watched Tron Legacy last night and so far I am impressed. Sounded good without much tweaking. Time to get REW out and take some measurements to see if XT32 is really doing better. At least I can use my Dual subs now.
loc4me is offline  
post #18 of 18 Old 08-04-13, 09:02 PM
Senior Shackster
 
cr136124's Avatar
 
Join Date: Apr 2012
Location: United States
Posts: 240
My System
Re: Help: Denon 4311 Subwoofer 2 pre-out not working

^^^

Nice! Have you tried the official Denon's app in your phone/table? It seems pretty cool.

Glad to hear you are having a good experience with XT32. As you, that was one of the first "positive" things that I noticed after swapping receivers. My previous receiver sound was pretty good, but the 4311 took my system to a whole new level. Not only on EQing my subs, but also adding a more balanced experience for all my speakers. The big, big gain was on the surround and back surround speakers.

Keep testing and playing with the multiple options available and keep us posted. The 4520 is indeed in my radar if the price comes down, so if you don't mind to share some pics ...........video if possible of the GUI in action, I will definitely appreciate it!

Congrats again and keep enjoying your system!
cr136124 is offline  
Reply

Bookmarks

Tags
4311 , denon , preout , subwoofer , working

Quick Reply
Message:
Options

Register Now




PLEASE COMPLETE ALL REQUIRED FIELDS BELOW... THANKS!

REQUIRED FIELDS ON THIS PAGE
YOU MUST COMPLETE ALL OF THESE

Username
Password
Confirm Password
Email Address
Confirm Email Address
Random Question
Random Question #2




User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
PLEASE READ BELOW PRIOR TO ENTERING AN EMAIL ADDRESS!

ATTENTION!

YOU MUST ACTIVATE YOUR ACCOUNT!

Activation requires you reply to an email we will send you after you register... if you do not reply to this email, you will not be able to view certain areas of the forum or certain images... nor will you be able download software.

AN INVALID EMAIL ADDRESS WILL CAUSE YOUR ACCOUNT TO BE DELETED!

See our banned email list here: Banned Email List

We DO NOT respond to spamcop, boxtrapper and spamblocker emails... please add @hometheatershack DOT com to your whitelist prior to registering or you will get nowhere on your registration.


Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML is not allowed!
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 


For the best viewing experience please update your browser to Google Chrome