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  1. SVSound
    Hey guys, just wanted to share my customer service story with you. Last week I slid my PB13-Ultra out to adjust the gain and found that the knob was missing. Looked at it further & all 8 knobs were missing! Now this thing is a beast. At 150 pounds, you don't just slide this thing out to...
  2. Remotes | Cables | Accessories | Tweaks
    For a couple of years I have owned a Harmony Ultimate and Hub and been very happy with them. It was more expensive than I liked but it turned out to be a well thought out design and always made our lives easier by quite a stretch. A few months ago, I needed to add a device and went to the...
  3. Creative Sound Solutions
    Hi guys. It doesn't take much digging to see that Bob @ CSS cares about his customers and his business. If anyone encountered any problems with gear, he personally posts on the thread, offering whatever it takes for customer satifaction. My recent return/exchange went flawlessly, and he even...
  4. General Service and Technical Information
    I have been having issues with on demand not working and assumed it was just a wonky system due to a decade old cable box technology. Then today I started having tiling and audio dropout on HD channels and intermittent loss of internet connection. So I called Cox customer service and after...
  5. Home Theater Seating and Accessories
    Hi, This is my first post as I am new to home theater. I have used this forum to build out my finished basement/man cave up in a suburb of Boston, MA, and appreciate all of the info here and would like to give back a bit to help others make their decisions on equipment. I came to the point in...
  6. DIY Subwoofers - General Discussion
    Customer called twice between last week and this week and this is the result: We had just enough parts to assemble two 24" woofers. One of them is my own personal woofer that I will be using in my theater/media room and the other one has been just parts until this week. The customer called and...
  7. Blu-ray | DVD | Disc Media Players
    Awesome! My OPPO BDP-83 remote croaked. Called em up......asked how much for a replacement. They just sent me another. My player is LONG out of warranty as I bought one of the first ones. Needless to say, I now need another one as I am giving this one to my son, Care to guess which brand I...
  8. Home Theater Receivers | Processors | Amps
    If you are looking for a new receiver and customer service /phone support is important to you, than I highly recommend Yamaha receivers. I have called them several times. They ALWAYS have a LIVE person to speak to after only a few rings. And they will help you with any of your products. I really...
  9. General Service and Technical Information
    Where is the bar these days? What do you expect from vendors, dealers, manufacturers, servicers, and in general with respect to customer service? I have been in the business of support to some degree for much of my adult life and have seen many trends. Never have I seen such a wide gap and...
  10. Philips / Magnavox
    OK, here's the scenario: My LC427SSX 42" LCD TV set has had issues in the past (pixilization that no one could figure out how to fix) and recently the backlight totally went out on it. It was still under warranty and after digging through old receipts I sent in all the information that Sylvania...
  11. Home Theater Projectors
    Hi folks. Its been 4ever since I posted but I just had to post about one of the best customser service experiences I've ever had. Long story short - I am, as many of you know, an A/V imbecile. But after lots of research and great advice from great people here I got myself a pretty good system...
  12. Home Audio Speakers
    I purchased the TC2 and a pair of tSB's, they were delivered on July 17 to my door. Now, I decided that after the month audition that I would like to return the TSB's not for a refund but to upgrade to the TST1 towers. I tried calling them on August 20, 21, and then finally today I got though...
  13. DIY Subwoofers - General Discussion
    As you may know I recently finished my sdx-15 sonosub project. Well while watching some lfe demos one of the voice coils quit working.:hissyfit: Well I was kinda ******* out (to say the least) that my new sub was dead, and I had someone coming over to buy my 3mk3. After checking the vc's and...
  14. Home Theater Projectors
    Runco have been pioneers in the HT business for years, and credited with germinating the terminology "Home Theater" when they modified CRT projectors for home use. They have recently announced a new technology that projects a 2.35:1 display (great for Star Wars and LOTR). The process involves...
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