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Discussion Starter · #1 ·
My 1 1/2 year old Epson 8350 has and Auto Iris Error which to date has occured maybe 8 times and each time I have had to unplug the projector for a few minutes to get it to work. Anyone have this problem? I believe I have like 1400hrs on it. Why does unplugging the unit make it work again its soo weird. Would Epson cover this under warranty?
 

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It kinda sounds like the gears on the iris motor / optical block are a little stuck and need to be cleaned or are wearing out, but you have to basically tale the PJ just about all the way apart to get to this location, i am not 100% sure on this but i have seen other Epson owners with the same problem and it ended up being this gears on the iris motor / optical block problem.

I don't own a Epson PJ myself but this might be worth checking this problem out, as other people with a Epson PJ in this model were unplugging it for a bit to get it not to show this auto iris error. :T
 

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I am on my 3rd refurbished 8350 in six months. Two of these units including my current one periodically give me the auto iris error message. I have found I can turn off the power switch for a minute and re-power the unit to correct the problem. I have this problem about twice a month. I will probably swap this unit out under warranty before it expires. I am concerned that out of 3 units two have had this issue, the third unit had a convergence problem. Picture quality is fantastic when it is working.
 

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Discussion Starter · #4 ·
Mine was doing it fairly often but now it hasn't done it in like three months. My warranty is up in February so I'm wondering if I should just get it on record to show I'm already having the problem. I just don't wanna give this unit up as my convergence is almost non existent. How has Epson been about the return and such?
 

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They have been great about the returns. They shipped a new (refurbished) projector each time along with the return labels to ship back for free. No questions asked. My first unit started with the error message but began making a rattling noise after a couple of months.
 

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Discussion Starter · #7 ·
O boy.... just my luck. Just when I finally decide to turn the auto iris on, I believe the bulb died last night. I was not watching it but my wife told me this morning that she went to turn the projector on and nothing. So after taking it down this morning I found nothing projecting and then wait about 2 to 3 minutes and then the fan speeds up and the "lamp" light starts flashing on top of the projector. Guess Def time to call in.
 

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Occasionally I will get the auto iris error when I power up the PJ. I can power down and back up and it will be fine for a few weeks. This is almost identical to the problems with my original projector.
 

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Discussion Starter · #15 ·
They most certainly do not mess around over there in the support department. I can't believe projector was sitting on my doorstep already yesterday afternoon and my old unit already shipped back. Lets see how the rest of it goes.
 

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My 1 1/2 year old Epson 8350 has and Auto Iris Error which to date has occured maybe 8 times and each time I have had to unplug the projector for a few minutes to get it to work. Anyone have this problem? I believe I have like 1400hrs on it. Why does unplugging the unit make it work again its soo weird. Would Epson cover this under warranty?
I also have an Epson EH-TW9000 with auto iris error. any suggestion lads?
 
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