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Lutron specializes in lighting controls, both for home and commercial use. I've had occasion to deal several times with their tech support and customer service people. Afaik, Lutron does not sell direct to the public but there is a large dealer network and a thriving market on eBay for the more common items.

Lutron Tech Support is very good. They provide 24/7 phone support. See their web site www.lutron.com for contact info. There are specialists in various areas so you may get transferred around a bit, but in only one case have I been unable to get an answer.

Their warranty policy is one year from the data of installation (rather than the data of purchase), and they may cross-ship. In general, though, Lutron's stuff just works and you should have no need for warranty service.
 
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Lutron is also good about sending literature. The single product line brochures aren't very informative. Ask for the full residential product catalog. It's full of application ideas.
 
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My old Lutron Spacer quit working and it was not only replaced but they wanted the old one back to figure out what went wrong so they could improve on the design. Shortly after that happened I was contacted directly about testing a new Lutron Spacer design and worked with the tech dept on it with several other HT nuts.
 
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