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11,205 Posts
If you don't feel it is fair, shop around or try to fix it yourself. What is fair is relative to the value that the service has to you. From a servicer's perspective it is likely very fair. If he changes the caps and finds that it does not solve the problem and there is more wrong with the DM, he has wasted that time that could have been spent repairing something else. He also has overhead, training, insurance, etc that is related to running a business. Whether it is worth it to you or not is a completely different matter.
