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Discussion Starter · #1 ·
So I bought a refurb Onkyo 606 from shopOnkyo.com. Hooked it up and its DOA. No big deal. I can live with it. EXCEPT...Stupid customer service works 8-5 as do I. I try'd to call on my cell when I had extra time this morn and give up after holding for 1 full hour. I've even sent emails. Currently have okay'd it through the powers to use the company phone. I've been on hold for 1hour and 33 min.

This really hurts puts a bad taste in my mouth for a company whose products I've loved. Anybody have any advice on how to get a hold of someone so I can send this overpriced paperweight back for replacement?
 

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Discussion Starter · #3 ·
I'd say so. Up to 2 hours 20 min. That's ridiculous. I've been calling back trying various option just trying to get a hold of someone. The operator won't even answer the phone.
 

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Discussion Starter · #5 ·
My problem is the receiver kicks right into protect mode. I replaced an existing receiver so I know it's not in any other component.

When I contacted tech support they said they would replace the receiver and to call back choosing option 5. 1st call was one hour. Sent an email and left a message at 10 this morn. I now have been on hold for 4 hours and I give up for today, my phone is dead.
 

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Discussion Starter · #7 ·
The ONLY reason I didn't sonnie was that between my budget and what I wanted functionality wise I had to go with a refurb. So I watched until the 606 showed up on somebody's site. After waiting almost a month (and being to slow on a couple of opportunities) I got it at ShopOnkyo.

I usually don't mind buying refurb but, now I have learned a lesson. Don't buy refurb from a company who has poor customer service.
 

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Discussion Starter · #10 ·
Noted sonnie. Thanks for the info.

An update. I called First thing this morn. I mean FIRST thing. At 8:00am (9:00am their time) called once and they were still closed, called again and got though. Had to be first in line. An hour later I was calling on another phone trying different options. I went to the option saying I was an vendor inquiring about a purchase. I got straight through to a lady that said I had the the correct number?!?!?!?!

Either way she's sending me a label for a return. I took a chance and I am replacing instead of getting a refund because I love the Onkyo so much, and don't want to go though the research of making another decision.
 

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Discussion Starter · #12 ·
That would be sweet! I think they should just for the I've had to deal with.

I'm just ready to get the thing hooked up. I bought a set of Elemental Designs A6-5t5 and currently running them off my old HTiB system. Believe it was a Onkyo HT-340. Those 5t5's sound great at higher volumes. Can't weight to see how the 606 handles them.
 
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