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Discussion Starter · #1 ·
So it seems the HDMI board on my TX-NR509 is dead, which apparently is a common issue. I'd hate to scrap the whole receiver but I've been having trouble locating the replacement part online. Does anyone know where I can buy one? Or is it likely to cost more than the receiver itself?
 

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Discussion Starter · #3 ·
I haven't yet, but from what I've read online I'm not likely to get anywhere with them. I guess I'll try Tuesday. Everywhere I'm seeing shows the part as discontinued, which is absurd for a 2 year old item.
 

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I haven't yet, but from what I've read online I'm not likely to get anywhere with them. I guess I'll try Tuesday. Everywhere I'm seeing shows the part as discontinued, which is absurd for a 2 year old item.
Give them a call on Monday, just saying, it's not Memorial day anywhere else but the US. Can you check with a Canadian office?

I wish you luck on this matter as I understand about trashing perfectly good gear with nothing but a minor PC board problem. In the meantime, can you switch over from HDMI to some RCA jacks?

In reading, I came across a suggestion about unplugging the AVR for thirty seconds and this will cause a HDMI reset. Have you tried unplugging the unit?
 

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OK, Jose Torrez is the go to guy for this problem and he has been giving people out of warranty repairs for the HDMI boards to be replaced. I will get his email address and post it here as soon as I find it. :T
 

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Discussion Starter · #6 ·
Unfortunately the RCA jacks won't work for me as my setup is somewhat unique. I have my TV about 15 feet away from the receiever (receiver is next to the couch) via a HDMI cable running through the wall. The TV is only used as a monitor and all my sources connect through the receiver. I'm making do by plugging the TV's HDMI cable into the sources directly but this is only temporary.

I'll try calling the canadian office tomorrow. Good thinking.
 

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Discussion Starter · #7 ·
OK, Jose Torrez is the go to guy for this problem and he has been giving people out of warranty repairs for the HDMI boards to be replaced. I will get his email address and post it here as soon as I find it. :T
That would be amazingly awesome and I'd highly appreciate that!
 

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OK here it is [email protected]. He has answered people on the weekend so email him today. He will need your serial number of the unit and reciept if you still have it but if not I think he has worked around that. Good luck. :T
 

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Discussion Starter · #10 ·
OK here it is.He has answered people on the weekend so email him today. He will need your serial number of the unit and reciept if you still have it but if not I think he has worked around that. Good luck. :T
Thank you very much. I'll let you know what happens.

Did you try unplugging and do a thirty second reset?
Not yet. The power cord is a bit difficult to get to on my setup. I'll give it a try when I get home before I do anything else.
 

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Discussion Starter · #14 ·
Not without killing the power to the whole apartment. My building was built in the 1930's back when they didn't believe in separate circuits. I don't even have access to the breaker panel. I learned that lesson the hard way by using the microwave while my husband was vacuuming.
 

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If Onkyo can't help you, audiovideo410 on ebay fixes these and adds heatsinks to the problematic chips for $65. You just have to pull the board and send to him (pretty easy to do, I had the board in my 609 out in a matter of minutes). Then send via USPS medium flat rate box for $11. Not a free fix but better than nothing.
 

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Discussion Starter · #17 ·
Ok so the 30 second reset didn't help. I also tried a firmware update and a factory reset. Same thing. No output to TV.

If Onkyo can't help you, audiovideo410 on ebay fixes these and adds heatsinks to the problematic chips for $65. You just have to pull the board and send to him (pretty easy to do, I had the board in my 609 out in a matter of minutes). Then send via USPS medium flat rate box for $11. Not a free fix but better than nothing.

Read more: http://www.hometheatershack.com/for...dead-replacement-options-2.html#ixzz32nIOU0lC
This is another good idea. I shot him a message. To be honest I'm not looking for a free-fix considering it's a 2+year old unit. I have no problem paying for the part to repair it, but for it to be discontinued is absurd. A $65 fix works for me.
 

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Ok so the 30 second reset didn't help. I also tried a firmware update and a factory reset. Same thing. No output to TV. This is another good idea. I shot him a message. To be honest I'm not looking for a free-fix considering it's a 2+year old unit. I have no problem paying for the part to repair it, but for it to be discontinued is absurd. A $65 fix works for me.
I would hold off doing anything until Onkyo (Jose) gets back with you. From what I've read Onkyo is offering one time out of warranty fixes on the HDMI boards. Just because your AVR is 2+ years old doesn't mean squat since this was obviously a design flaw. I would fully expect Onkyo to repair mine and if it happens to mine they will. Mine has yet to have any problems and if it does I'll be covered with my extended warranty.
 

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Yeah, I would reach out to Jose first too. Just did the same myself :)
 

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I spoke too soon, my repaired 609 stopped making sound today. Did a reset and everything but no luck. Back to square one.

Edit: Just performed the VCR/Power factory reset and I have sound again! Proceeding with caution...

2nd Edit: Yep, she's dead. Just emailed Jose...
 
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