Let's test one of their service facilities and see what happens. :bigsmile:
Saturday evening I proceeded to watch a movie in the home theater and my PT-AE4000U would not power on. Unplugged it, plugged it back in... still no power. It was looking like I was going to send it off for repair. Dismounted it from the ceiling and opened up the cover to see if I could see anything suspicious, but did not. Decided to plug it back in once again and got power. :sweat: Mounted it back in the ceiling, connected it all up... no video signal. :hissyfit: Tried three HDMI cables and two sources, no go. :rant:
Called Panasonic Monday morning and they advised someone would contact me about having the unit sent in. As of Thursday no one had contacted me. I called back and a representative helped me and emailed me the necessary instructions on where to send it. Took the unit to UPS and shipped it for ground delivery to arrive at their facility on Wednesday 6/23/2010. Cost $26.12
Unit is being sent to:
HEARTLAND DIVERSIFIED, INC.
Panasonic Projector Service Center
14212 Overbrook Road
Leawood, KS 66224
I will update the progress.