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5075 Views 8 Replies 3 Participants Last post by  lcaillo
Panasonic/Panasonic Corporation of North America
One Panasonic Way
Secaucus, NJ 07094
800-211-PANA (7262)

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From the perspective of many servicers, Panasonic remains one of the few manufacturers that seems to value professional servicers by paying reasonable rates for warranty service. They provide excellent training at many regional and national service conferences for professional servicers and have excellent tech support.
Let's test one of their service facilities and see what happens. :bigsmile:

Saturday evening I proceeded to watch a movie in the home theater and my PT-AE4000U would not power on. Unplugged it, plugged it back in... still no power. It was looking like I was going to send it off for repair. Dismounted it from the ceiling and opened up the cover to see if I could see anything suspicious, but did not. Decided to plug it back in once again and got power. :sweat: Mounted it back in the ceiling, connected it all up... no video signal. :hissyfit: Tried three HDMI cables and two sources, no go. :rant:

Called Panasonic Monday morning and they advised someone would contact me about having the unit sent in. As of Thursday no one had contacted me. I called back and a representative helped me and emailed me the necessary instructions on where to send it. Took the unit to UPS and shipped it for ground delivery to arrive at their facility on Wednesday 6/23/2010. Cost $26.12

Unit is being sent to:

Panasonic Projector Service Center
14212 Overbrook Road
Leawood, KS 66224

I will update the progress.
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I hope you get good service on it. The thing to remember is that Panasonic, or any manufacturer, has limited control over the quality of the service you receive from an independent servicer. It is often best to check them out before you send the unit in.
Received the projector back today explaining that the PC Board was replaced. I suppose this is about what we should expect on turn around. I am satisfied.
Which board was replaced?
I would request the details regarding what was done so that you have it for your records. Shops that do not detail the parts are not doing their job, IMO, and in the opinion of most professionals, whether it is warranty work or not. A client deserves to get a detailed account of what was done to his unit.
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