I haven't even received the speakers and I'm already impressed by these guys.
To stick to your quality standards even when it may mean losing orders, customers, face... speaks loudly in my opinion. It's just not something you see every day anymore.Thank you for your recent speaker order with SVS. Since their introduction, the SBS-01 and SCS-01 lines have received accolades from press and customers around the world. While designed in Ohio USA by SVS engineers and extensively tested in our factory, these are built by the industry’s best factories to stringent standards we set and monitor.
This past week, the quality control (QC) process to which we subject all incoming products and components rejected the entire shipment of SBS-01/SCS-01’s. Your order was to have come from this group. Efforts to remediate damage due to excessive moisture and mold have proven unsuccessful. As a result, SVS will not be resuming shipment of these popular speakers until completely new units have been manufactured.
Considerable efforts at our Ohio factory and subcontractors are underway to accelerate production and also eliminate any chance for such damage occurring again. SVS’s famous subwoofers are still shipping and we’d love to send yours out immediately. However, we understand some customers may be unable to wait for their speakers and will desire to cancel all or part of their order.
Customers who want their subwoofer to ship now will garner a 10% discount for the inconvenience. Plus, we’ll still include your choice of a shirt/hat combo or Avia theater setup DVD. If you are in a position to wait for your speakers, we’ll ensure you receive an unprecedented 20% discount on them. Of course as soon as we solidify production and shipping dates we will inform you, although it could extend 90 days or more.
At your convenience, please let us know if you wish to cancel your order due to this unforeseen delay. SVS never compromises quality, and we appreciate your patience. We sincerely regret this failure to satisfy your order on a timely basis.
Director, Product and Marketing