Service Support Mission
Service Support Mission
As a technician, I see people struggling to deal with the difficulties of getting consumer electronics repaired every day. I think it would be useful to have a place where people can go before buying to become informed about service availability, policies and procedures for various manufacturers.
A few questions that should be addressed to each manufacturer before you buy are:
If everyone would post the factual responses from manufacturers, the results may be very helpful.
It is not uncommon for today's vendors to provide no parts at all for their products and either require service by a single entity or the factory, resulting in extremely expensive repairs or repairs that are essentially impossible. Other manufacturers provide parts and support, but have very limited service networks, if any at all. Still others provide great support and sell parts through many distributors making cost effective repairs much more likely.
Also, consumers frequently lack the skills and knowledge needed to effectively negotiate problems with service and manufacturers. One should realize that the quality of service provided by any manufacturer is largely dependent on the local servicer or the company through which repairs are contracted to be completed. It is always wise to get to know the local servicers and the brands and types of products that they are experienced with. It is usually best to have a local ASC (Authorized Service Center) for a brand being purchased, though some non-ASCs may be very competent and experienced on a given brand.
Check out the manufacturers and local servicers and post your findings. Please limit this to facts only and be sure to read the rules above prior to posting. This will make my job of moderating and approving threads and post much easier.
Manufacturers are welcome to post their service and support policies.
To report facts of service and support concerning a manufacturer, start a new thread with that manufacturers name in the thread title. If anyone else has facts about this manufacturers service and support, they can add post to that thread.
I will post a few examples to get us started, but remember, read the rules prior to posting.
Example thread number 1 on how to post service and support facts.
Example thread number 2 on how to post service and support facts.
Thanks!
Service Support Mission
As a technician, I see people struggling to deal with the difficulties of getting consumer electronics repaired every day. I think it would be useful to have a place where people can go before buying to become informed about service availability, policies and procedures for various manufacturers.
A few questions that should be addressed to each manufacturer before you buy are:
- What do I do with the unit when it breaks?
- Do you have local in-home service?
- Who are the local authorized servicers?
- Do you sell parts for out of warranty repairs and where can they be purchased? Direct, through ASCs, through distributors?
- Do you provide service support to non-ASCs?
- Do you sell service and training literature for the products?
- Are parts available at the component level, board level, assembly level, or not at all?
- How many service centers do you have nationwide?
If everyone would post the factual responses from manufacturers, the results may be very helpful.
It is not uncommon for today's vendors to provide no parts at all for their products and either require service by a single entity or the factory, resulting in extremely expensive repairs or repairs that are essentially impossible. Other manufacturers provide parts and support, but have very limited service networks, if any at all. Still others provide great support and sell parts through many distributors making cost effective repairs much more likely.
Also, consumers frequently lack the skills and knowledge needed to effectively negotiate problems with service and manufacturers. One should realize that the quality of service provided by any manufacturer is largely dependent on the local servicer or the company through which repairs are contracted to be completed. It is always wise to get to know the local servicers and the brands and types of products that they are experienced with. It is usually best to have a local ASC (Authorized Service Center) for a brand being purchased, though some non-ASCs may be very competent and experienced on a given brand.
Check out the manufacturers and local servicers and post your findings. Please limit this to facts only and be sure to read the rules above prior to posting. This will make my job of moderating and approving threads and post much easier.
Manufacturers are welcome to post their service and support policies.
To report facts of service and support concerning a manufacturer, start a new thread with that manufacturers name in the thread title. If anyone else has facts about this manufacturers service and support, they can add post to that thread.
I will post a few examples to get us started, but remember, read the rules prior to posting.
Example thread number 1 on how to post service and support facts.
Example thread number 2 on how to post service and support facts.
Thanks!
