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I got mine virtually new from a fellow Shakster. He used it for a couple of weeks but could not deal with the quirks. He bought it new when the price first dropped at A4L.
 

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Discussion Starter #922
Sorry to hear that, do you have it plugged into a good surg protector?
 

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That is too bad to hear about the problems some are having. I have (2) 972's and have not had any problems besides the usual quirks and 1 is used everyday.

I think I have had 1 of them for close to 3 years already, wow how time flies.
 

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Sorry to hear that, do you have it plugged into a good surg protector?
Yes, the same one I have plugged several receivers in with out any problems. :dontknow:
 

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Hello Gentlemen -

I have been following this forum and another similar site regarding my issues with the HDMI input boards on my 972. Both failed just before the end of the year. I have spoken to the same people (GG) mentioned above, and while he was kind enough to suggest I speak with a former Sherwood employee / Newcastle guru, we were unable to remedy my issues. I did get the email stating that Sherwood would not be able to honor the warranty due to lack of usable parts.

This is my first post. I am not bashing Sherwood or the receiver. It was great while it worked. My question is, has anyone attempted, or would anyone be interested in pursuing legal recourse? There are specific Federal laws that protect consumers from manufacturers that do not honor their stated or implied warranty.

My receiver worked for almost a year to the day. It was new/open box.

Just throwing this on the wall to see if anything sticks. I am pretty upset at how Sherwood is handling this and will not just "bend over and take it..."

Just a guy with a bricked receiver....

CZ:R
 

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Discussion Starter #926
@CZ, where did you purchase the recever?
 

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Not sure if I'm allowed to say. Let's just go with a popular online retailer who sells "Peripheral at a Discount"....

It was a new item, open box. It was sold with a full 3 year manufacturer warranty.

Thanks for the reply.

CZ
 

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Discussion Starter #928
Accessories4less? They were the only reliable place to get the R972 other places were sketchy at best. "Open box" always is a concern to me. That's always a red flag as it could be anything.
 

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Yes, that would be the place. It was sold with a full mfr warranty, so I wasn't too concerned. In fact, at the time it was the only make/model home theater receiver they were carrying with the three year. That was in fact a major selling point when I purchased.

It had quirks, but performed well for a year and change, then fizzle. A4L was great to work with, but according to this and other forums, quite a few people have had the HDMI failures, and all have gotten a similar song and dance from Sherwood. That is the reason for my OP.

Thanks,

CZ
 

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Was happily enjoying my 7 month old R-972 (new in box from Accessories 4 Less from private seller).. Had finished a game of XBOX One with it, put it in StandBy mode.. Turned it on yesterday.. lights up like usual for the video selection I picked.. but no video.. In fact no video at all.. and ignores any attempt to try to get into setup mode using front panel controls and remote. I've tried everything (including reset, unplug, etc., etc.).. Other odd thing.. There was no odd pops or hisses.. nothing.. didn't lose power during the night.. runs through an AC line filter to clean AC signal..

I'm totally stumped.. even tried running component and removed all HDMI to see if I can get to setup.. Audio is working.. most all the controls work on the remote.. I can still switch video modes and hear the click as it tries to handshake..

ANY ideas are appreciated at this point.. I've written StereoJeff (formally from Sherwood Newcastle) but haven't heard back.. Any suggestions are welcome.. Does anyone have the latest firmware (1.47I).. Tempted to try to reload firmware.. :-(

Jay S.
 

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I recently built an 18" sub and am using an Behringer iNuke 6000 DSP amp to power the sub. When I run the Trinnov setup it puts the sub at -15dB every time (any lower on the gain and the sub does not show up at all) With it running at -15dB there is just not enough signal for the amp to perform properly and it only is outputting a small fraction of its potential power.
If I turn Trinnov off and manually set the level in the receiver it works great. BTW I do have the +6dB file installed on the receiver.
Is there any kind of workaround for this where I can keep Trinnov running and still use my sub without resorting to some kind of signal booster?

Thanks!
 

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Discussion Starter #934
Are you certain that the +6db file has truly taken it did not go the first time I tried. Also what level do you have the sub set at on the sub it's self.
 

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Are you certain that the +6db file has truly taken it did not go the first time I tried. Also what level do you have the sub set at on the sub it's self.
Well when installing the +6dB file it gave the "completed" message. I seem to recall a way of checking if it was actually installed but I can not find the post with the instructions.
When running Trinnov I had the level on the sub amp at about the 9'o clock position. That was the lowest position I could use and still have Trinnov find the sub.
 

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All,

Looking for some guidance (Jeff, perhaps you can help). I've got two of these now.. and maybe re-posting some issues in the hopes some "new light" might be shed. My original was working absolutely fine and one day I lost all video and the ability to activate "setup" from either the front panel or the remote. Audio remained fine. Picked up a second one that was supposedly fine.. Well, that one arrived with all video and setup working, but no audio (I mean no audio not even test tones).. So I'm thinking that there has to be one good unit perhaps between these two!!! I've tried all the obvious things like reset, etc.. nothing makes a difference in either one (I did get my money back on the second and got to keep it).

Is there ANYONE out there that still works on these that perhaps could make one good one from the two? Any ideas on the second one without audio? Pulled the covers and even though I've built quite a few PCs in my time, some of these connections and how to detach/re-attach are pretty foreign.. At some point will give up the ghost on these two, but hoping for one last ray of light as I said... I've even still got the R865 I had when I stepped up to the 972!! Replaced the 972 with Denon 4311CI which is a very capable receiver with Audessey (full) but I do miss the Trinnov optimization..

Any and all thoughts are VERY welcome.. Thanks..

Jay S.
 

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Discussion Starter #937
Well, I would guess that the first one has a HDMI board failure. The second one not so sure. Have you tried doing a full reset on both receivers?
 

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Well, I would guess that the first one has a HDMI board failure. The second one not so sure. Have you tried doing a full reset on both receivers?
Yes on the reset (unless there is another unpublished reset I'm not aware of)... I agree about the HDMI board and since the second has video was hoping I could open up the cases and swap the HDMI board over to the first. It's easy enough to get into the case, even remove the screws in back to loosen the board. The issue is the connectors.. There is a bridge connector across from the HDMI board to the board with digital audio inputs that I REALLY didn't want to force.. there are a couple of ribbon/flex cable connections where I can't seem to find an "unlock" mechanism.. I'm not a novice at inside electronics, but there are just some things inside this puppy I'm not familiar with..

Anyone ever swap an HDMI board in these receivers or know of someone who can???

Would appreciate any info (and thanks for the reply Tony).
 

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Discussion Starter #939
To reset the R-972 to factory settings:
Once in Standby Mode, press and hold down the STANDBY & MEMO/ENTER buttons simultaneously for at least 3 seconds. This will reset the unit and it will turn on automatically. If the reset was successful, you should notice that the receiver powers up at 87.5 FM .
This is how you do the reset ^^
 
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