Tinsel slap..... Isn't that a problem with the driver? If the lead is too long, isn't that a defect?There is nothing wrong with any of the tinsel leads. What you saw in the picture was a very small string of adhesive from the glue. It isn't the tinsel. The T/S parameters all come out well within tolerance too.
It is most likely that it was a tinsel slap causing your noise. I couldn't recreate it here but I can make it slap if I bend it up at the post. All it takes is to push down the tinsel where it is soldered to the push terminal. Problem solved....
Due to this problem I've went through and re-wrote all my return & warranty information. I've updated it in all my documentation and on the web site to CLEARLY outline my policies about returns and the responsibility of users to troubleshoot problems. I've also outlined the expected timeline for inspecting and dealing with returns and warranty claims. Most of the other stuff I had covered in one way shape or form but the time to deal with returns or warranty items is new information.
None of these policies are exclusive to DIYCable. This is pretty much the same policy sheet that one of my major competitors uses. I've modified some of the policy to more clearly outline responsibilities of users but most of the details are exactly the same.
I have no desire to punish people nor give my customers grief but there is some responsibility on the part of the user to troubleshoot problems. If you are unwilling to troubleshoot a problem, and you return a product that is in working condition to me, I have no choice but to charge you for the cost of reconditioning the product. If it is something that I am forced to sell as B-stock, then I have no choice but to charge you the difference in cost from new to the b-stock pricing.
In your case Joe, I'm going to return the full price you paid for the product. I'm not going to pay your shipping cost since there was nothing wrong with the product you returned. Since this product has to now be sold as a B-stock product, I'm extending at least the courtesy of giving your full purchase price back as I promised over the phone.
If you want to further argue about it, do so via email. If you still have a dispute after that you can pursue it via PayPal and they will moderate the dispute. I try to be VERY reasonable when dealing with problems with customers but it is a two-way street.